1800 Belair Rd, Fallston, MD | Directions 2104739.500398 -76.386616
Neighborhoods: Pleasant Hills
Friendly Service Department – I have owned 2 Pilots and have gotten excellent service with both vehicles. I would definitely be a returning customer.
Poor Customer Service – On phone very nice and told us they would get us the touring pilot. Once we got there completely different story. Chris Wilkins sales manager has worst customer service and annoyed we didn't want a 2WD when we clearly stated we were there for 4WD touring. When we didn't budge he told us he didn't like our attitude and he was not the right guy to give attitude, which we didn't. He then told us he didn't want our business and told me, my husband and 4 year old daughter he would have us removed and got in my husbands face. All because they couldn't bait and switch us. Don't waste your time, worst customer service. He didn't even think twice about acting this way in front of our young child. Don't give your money to them, they have no respect for your needs, only theirs!
Great Service – I have always had great experiences with Bel Air Honda., from getting the oil changed, to the driver of the shuttle service. I also had a great experience with returning my lease. Mike Dowdy was a great help and answered all my questions.
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