6324 Baltimore National Pike, Baltimore, MD | Directions 2122839.284197 -76.754798
Mon - Fri: 9am-9pm
Mon - Fri: 7:30am-8:00pm
Late Pick-up til 9:00 pm
Horrible experience with the service department. I am closing in on two weeks without my Tundra. It is bad enough that the truck had a major failure with less than 50k miles on it that isn't covered under warranty. I was supposed to have it back today until I found out later in the day the part still isn't in. I won't be back.
Outstanding work! – The repairs made on my SUV were outstanding. Thank you!
Amazing! – THANK YOU times one hundred, Mr. Filling! I had been stopped by a cop for having one headlight off/burned out. That was my reason for being at Russel Toyota. Upon my arrival, I began my usual explanation about-- please tell any repair men-- Do NOT wind down this window at all-- it's BROKEN. At that, your Mr. Dan Moses told me how that needed to be fixed! I tried to tell him that I was not about to buy a door (as advised). Still, somehow Dan got with a "Pat" in the Service area. This man, Pat--he knows his stuff--he does, Mr. Filling! It took Pat some time, yet against all odds, Pat managed to get that window working like new (up & down)!
exceptional dealer – Cory Snyder was an exceptional salesperson and very pleasant to work with. Our initial contact was via email, and he was very responsive to numerous inquiries leading up to the sale. The process at the dealership was longer than we anticipated, and Cory helped to expedite
the process as much as he could. Overall, we were satisfied and would definitely recommend Russel Toyota to others.
goes the extra mile... – While I was deployed, my salesperson (Cory) was very helpful and able to tell me exactly what was in stock, which assisted me in knowing that I would be purchasing through Russel Toyota (because they had the best price, they were closest to my apartment, and they had what I wanted). He was also able to inform me of what additional vehicles were in stock when I came into the dealership, as I was looking at a few other vehicles. He was very helpful and I will recommend this dealership, and the online buying experience, to all my friends.
Best car buying experience, very happy! – It was low pressure. I got an internet quote that was maybe $500 over invoice, the price of the truck I ultimately chose was competitive with the best local prices, and the salesman & business office accomodated my very busy schedule. Great experience, contrasts with other dealers (including other Toyota dealers) I've dealt with. I'll be back and will recommend Russel to my friends.
Satisfied – Purchased Certified Toyota on condition that they would repair paint damage that was uncharacteristic for a 10 month old car... this is supposed to be part of certification criteria; free of damage to exterior, chips, scratches, damage to bumbers, etc... ours had all of the above. After a few trips back and fourth and a few phone calls the repairs have been completed and the car looks good. Took about a week for the actual repairs. We are satisfied with the outcome.
Best car purchase! – Danny was great. It was my first time buying a car and I was nervous. He was very understanding and took the time to walk us through everything. I would certainly recommend him to friends and family.
Great all around! – Just wanted to let you know that I was very impressed with the service I got from Tony Martin when I recently bought an 09 Toyota Tacoma from you. He was friendly, professional, accomodating, and did a great job communicating where we were in the process and next steps. I don't think I've had a more pleasant car buying experience.
NO PRESSURE!!! – This is my kind of dealership, friendly and most importantly honest. I never felt pressured with sales and that there get me coming back.
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