03/14/09

Great food, bad service

by Sledge694

Owner or General Manager,

I just wanted to write you about the experience I had at your restaurant. I first must say that the restaurant has great decor and the food was excellent. Our waiter was also very good. My "bad" experience began when we first showed up and asked for a table of 6. We waited in the bar and watched as a table of 6 just to the right as you enter the bar area finished their meal. At this time our evening took a huge turn for the worse. The tables were divided reseated for 2 four tops. I could not understand what happened next ... a party of 4 who came after us was seated. We asked the hostess and what appeared to be a manager to explain what just happened. She (the manager) explained that the tables just used for 6 was for 8 people only when pushed together. I was stunned until I saw that clearly the 4 people being seated knew the manager. I know 6 people trying to sit together at your restaurant is extremely hard when you are busy and we were all prepared to wait. I am not sure that we were prepared to wait 1 hour and 30 minutes. I found it very unprofessional for your hostess and manager to "lie" to us about the tables being pushed together was for 8 only, when a party of 6 had just gotten up. Your food was great, the waiter was excellent, but the customer service we received during our wait was horrible. I was even more stunned after 3 pitchers of sangria during our wait, we were only brought some olives. Then we were brought egg plant as a comped appetizer and some sort of pudding for dessert. This stunned me personnaly because I do not like olives, egg plant, or nuts which were in the dessert. Your manager comped us $5.25 on our $175 tab. This ending sealed your restaurants fate. I will never return and hope that none of my friends will ever pass through your doors. I am not telling anyone how to run their business, but comping food that no one likes or taking 3% off our tab is rediculous. How about next time asking first what people may like or giving the options if you wish to give away food. I hope your staff noticed that the comped food was not eaten.

• Pros: Food & decor was excellent
• Cons: Staff was far below average.

01/21/07

Horrible!!

by ayrika12

I've been here twice. The first time was not so bad. I went with a group of people and sat outside and it was really quite nice. So I was really excited to return with my boyfriend and have a nice date night out. Terrible idea!! The waitress was horrible. She never checked on us, other to refill our drinks to increase her tip. And when presented the bill at the end of our meal, no one even said thank you for coming. Very dissapointed. We go out to eat alot and are used to good service. We've gone to eat at the most expensive restaurants in the city, but that day we received better service at our lunch at IHOP.

• Pros: outdoor dining, parking
• Cons: service, food, price

02/16/06

Unsatisfactory.

by lasseterh

I've been to several tapas restaurants, and this one is by far the worst one I've experienced. The food was decent and the presentation was very nice, but neither the taste nor the portions justified the expensive prices for some of the dishes. The restaurant itself is quite noisy with tables pushed incredibly close together and the smell of popcorn waffed over from the adjacent Charles Theater. Plus, the tables themselves are incredibly small and rickity, making dinner an uncomfortable experience for taller individuals. The service was decent, but seemed hurried and the staff generally unknowledgable about the cuisine. This might be a fun place for appetizers and drinks, but definitely not a good place for a nicer meal or a romantic occassion.