10/10/09

Trainwreck!

by angelangb

Do not bother even calling. Every time I've called, I've either waited for a cab for minimum 90 minutes, or they just never show up. What an embarassment for a business. Would give them no stars if citysearch would allow.

• Pros: Nothing
• Cons: NO CUSTOMER SERVICE

09/03/09

Dispatching definitely improving!

by desportygirl

I had to take a cab to Penn Station last weekend. I had an early train and was worried when I called whether very many cabs would be operating at that time (just before 6am).

I was pleasantly surprised with the dispatcher. They are definitely improving their customer service. She spoke clearly and was very cordial. She even asked what time my train was leaving to ensure I would get there in time.

I too, in the past have had a very bad experience with their dispatching; however, I agree in giving credit where credit is due, and they have definitely improved their service! Keep up the good work!

• Pros: convenient/have your account information stored by your #
• Cons: past experience with dispatching was bad

07/02/09

Rudest Dispatchers EVER!

by CSmart

I use Yellow Cab pretty regularly. Sometimes the cab drivers take the long route (no tip for those ones) but they're always nice/cordial and get me where I need to be on time. I have used taxi service all over the world and the dispatcher is hands-down the rudest.

• Pros: NIce drivers
• Cons: Nasty dispatchers