Efficient and courteous. I've now used this cab service twice, once to go to the airport and once for a shorter within-Baltimore ride. Both times, I used the online booking service, and both times, the service was punctual, the drivers were very courteous, and I reached my destination safely and quickly. On one of the occasions, I requested a taxi for "right now", and it was here within 5 minutes, following a text message which informed me of the driver's name and how far away he was at the time of dispatch. On the other occasion, I booked a taxi several hours in advance. Again I received a text telling me when the taxi was dispatched, and it actually arrived 5 minutes early. The driver then waited patiently for me (no honking). I was impressed by the efficiency, and would highly recommend this cab service.
I called early one morning for a cab. The cab was fifteen minutes late; not that bad, considering it was bar closing time. But then the cab driver, while friendly, drove far south of our requested address and then, after turning, driving far east. At this point, I corrected him on the address and he was like "Oh yeah you are right, I am going that way." and I said, "Know it is back the other way." At which point the driver said he made a mistake and said, "Oh sorry, wrong turn"." I proceeded to give THE TAXI DRIVER directions back to my house. I felt as though he was trying to take advantage of two white, drunk girls who weren't actually that drunk. Then he charges us a $1.50 for a cc fee, then $.50 for a late night fee, then another $2.50 for a credit card fee and there were some other fees to charge us over by $5.50...and then when I called to report the driver; Cheryl, who after being stuck on hold and then hung up on three times I finally reached, she said the supervisor was not in and she didn't know if the supervisor was coming back. Finally, after calling again, I got the 'supervisor' (after I said I was a corporate caller) who said she would take care of the driver. I don't know what she meant by this, but she said she could not take care of my fare and I should have called while in the cab. WFT?! Overall, they started off great, but ended up raping me once I was in the cab. I will not be using them again. I would rather take the bus, and that says a lot!
Disturbingly Rude Driver. The driver was late and was in a bad disposition. I gave him twenty for an $8.00 fair, he flew into an immediate rage about not having change. Telling me to look at the window sign about change. I politely told him to drive to a convenience store to get proper change. He told me not to tell him what to do. F ine I said give me my change so I can leave the cab. He continued to yell obscenities. I threatene d to report him, he said go ahead and made comments about my government continually. He's African. He continued yelling even after we got out. My daughter was also with me.
I would have awarded 0 stars if the system allowed.
I called for a cab at 2:15 to pick me up at 3:00pm. At 3:15 the cab had still not arrived and when I called to check on its status the operator rudely hung up on me. As a result of waiting for/relying on the cab service I was late for a meeting.
I would recommend avoiding using Yellow cab for advanced reservations.
Trainwreck!. Do not bother even calling. Every time I've called, I've either waited for a cab for minimum 90 minutes, or they just never show up. What an embarassment for a business. Would give them no stars if citysearch would allow.
Dispatching definitely improving!.
I had to take a cab to Penn Station last weekend. I had an early train and was worried when I called whether very many cabs would be operating at that time (just before 6am).
I was pleasantly surprised with the dispatcher. They are definitely improving their customer service. She spoke clearly and was very cordial. She even asked what time my train was leaving to ensure I would get there in time.
I too, in the past have had a very bad experience with their dispatching; however, I agree in giving credit where credit is due, and they have definitely improved their service! Keep up the good work!
Rudest Dispatchers EVER!. I use Yellow Cab pretty regularly. Sometimes the cab drivers take the long route (no tip for those ones) but they're always nice/cordial and get me where I need to be on time. I have used taxi service all over the world and the dispatcher is hands-down the rudest.
Yellow Has Great Cab Drivers.. I am very sorry for the way that the first five people have been treated by the call takers. Please accept my apologies for their rudeness. But a lot of the cab drivers are nice and good, and don't overcharge. I know because I am one of them. I am a female cab driver. I own my own cab. I am associated with Yellow Checker Cab. I work only day time hours. We are trying to rectify the situation of the rudeness of the calltakers. But please do not give up on us just yet. Daily we are improving our staff and drivers. Have a great day, and remember, if someone is not smiling: give them yours.
Horrible service. Do yourselves a favor and don't get a yellow cab in Baltimore city. Its horrible. Every time i call, they take forever to get here and sometimes i would call another cab service. The customer service people seriously need some training on how to speak to customers on the phone. When I call for a cab, " I'm mostly encountered by a curt, loud, and rude person. I've had the phone hung on , and also been cheated by the cab driver. I was new to Baltimore city and the driver just drove around my place of destination, taking his time. Moreover, i had just gotten off from working late and didin't notice he had given me the wrong change until i got home. Incredibly BAD!!!!!!
Unbelievably bad. I've lived in a few major cities, taken hundreds of cabs, and it's the worst service by far that I've ever had from a cab or car company. Out of the half dozen or so times that I've called this company, only twice has a cab ever even shown up. It's a huge pain, and no one at Yellow Cab gives a s**t about it.
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