Autozone

Doesn't Recommend

REDHOT

Joined 4 years ago

TOO RUDE. I walk in the store and this man is yelling at the clerk. I mean yelling on and on about this battery he wants to return. So I find what I want and it’s overpriced (the normal here) and I get in line in the black ropes, which I have done many times before in many different autozones. I am standing here for at least 10 minutes with other customers behind me waiting for them to resolve this whatever issue. Finally they him whatever he wants to shut him up. I take one step to the clerk that got chewed out and a customer swoops and he gets rung up. So mad am I, raising my voice, I say I am next in line. The clerk said you’re in a different line. Keep in mind I was stand there for 10 minutes and he saw me there waiting with people behind me. I dropped the merchandise and said I’ll just go to wal-mart it’s always less…and it was $1.79 compared to $3.99 for starter fluid.

Doesn't Recommend

Barbara Lu

Joined 4 years ago

Great when you are buying, Bad if there is a problem with it. I went to Auto Zone to test my battery, bought a new one, had them install it, that was fine. I got a mile down the road at the bank, turned the car off and when I went to start it, nothing. I called them and the girl said, it sounds like your alternator, I told her no, the battery cables weren't tightened on and one screws was stripped and broke, she told they couldn't do anything and to call AAA. I got the cables to get a connection, drove back and still no help, not a screw in the place to tighten the cables down, and sold me a whole new battery cable. What kind of customer service is that? Very unhappy with the service and overall responsiblity of that store in glen Burnie, MD 21061

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Well-known chain offers basics like batteries and spark plugs, and novelty items including wheel covers, racing seats and motorized razor scooters.