Mama's On The Half Shell

10/15/11

Bad Management

by booshe at Citysearch

went to this resturant for the first time today ,me and my family for my daughters 32nd birthday,i ordered stuffshrimp when i recieved my meal i tasted it and realize it was to salty for me to eat i have high blood pressure and also had heart surgery in 2008,i asked the young lady could she take it back and bring me grilled chicken,she came back and told me that the manager said could someone else at the table eat it because he wasn't taking it off the menu,i asked to speak withhim to explain why i couldn't eat this meal ,,he was so very nasty,told me it wasn't his problem that i ordered something that i could not eat and i shouldn't have ordered it being a cook myself i explained to him that it was to salty ,again he stated we do not use salt so you shouldn't have ordered it,but i let him know maybe no salt but lot's of obay which caused it to be salty,this person i won't even call him a gentlemen because he didn't act accordingly was very nasty and obnoxious spoiled my daughters whole birthday lunch because everyone lost their appetites because of his behavior and rudeness but the waitress we had was very sweet and apologetic ,i paid for my gingerale nothing else tip'd her very well and left never to return.I wonder if he would of prefered to pay for my ER visit?

03/03/11

Great food but bad service

by sammydee333 at Citysearch

I had been to this restaurant around 2 years ago and had an enjoyable experience with great food. This time i came with a party of 6 on time for dinner on a tuesday night. Everything was fine but one of our group members came a half our late. We had already eaten our appetizers and ordered drinks and our entrees. It was nice to have everything come promptly and on time. But then right before our 6th member arrived the waiter said he could not order any entrees and could only eat the soup or salad because he came too late into the group. This place gets crowded so its like they are rushing you. The waiter didn't offer any desert or coffee later

02/22/11

Very Disappointed! Bad Service

by Gromshe at Citysearch

We had reservations at 5:45 p.m. and were seated promptly. Too bad the server didn't serve us promptly. We waited 11 minutes for the server to get our drink order. After reviewing the menu and making a decision about the food, we were not able to get the server back to our table. She ignored our pleas for service. Once she finally arrived to take our order, we ordered appetizers and dinners at the same time. Another long wait; then someone showed up with crackers and cheese. We asked about the appetizers but didn't get an answer. Instead the original server showed up with our dinners. She immediately asked about the appetizers and whipped our dinners back to the kitchen to find out what had happened. Starved by then, we went after her to retrieve our food. We received an apology about the appetizers but didn't get a good explaination about what happened to them. The food was not as good as usual. You can count me as a former customer left with a bad taste in his mouth.

12/07/10

You've changed!

by Nightrider at Citysearch

On 12/3/10 I took my mother to lunch (12:05 pm) at this establishment and thought I would be visiting a familiar place as we have dined for lunch numerous times over the past 3 years. I could never have been more wrong! To enjoy the meal I wanted to sit by the window upstairs overlooking the street (Linwood Ave.). It seems additional tables have been added with no thought to square footage expansion. I did not appreciate being told by some unprofessional "kid" host that I could not sit at a table for 4 during the lunch hour because those tables needed to be reserved for larger parties (when I saw parties of 2 seated at a table for 4 when we were exiting). This was ridiculous! I never had a problem sitting at a table of choice before. In an economy like the present restaurants should let a patron sit wherever they want to sit and be happy for the business. Before we could even get our coats off and situated at an undesireable table, crammed against the wall beside a group of loud and abnoxious guys, the host asked if he could get our drinks. Someone needs to train the staff in being a waiter, servicing dirty tables, and distrbuting "clean" utensils. Let us get our coats off first!!!! I have never had such an awful experience with service. The waitress never told us her name and had to shout when taking our order due to the loud bunch at the next table. This experience was just a mood breaker. Not to mention the food (Crab Dip, appetizer and Seafood Club, entree) tasted better a year ago. Just an unprofessional expereince all around and not worth the drive and $49.00 bill. If anyone is looking for a nice restaurant in this area, don't go to this one. They have changed and not for the better!!!!!!

07/16/10

Great Food and even more AMAZING service

by Coco6300 at Citysearch

Arrived right at lunch time,, lots of customers and filed tables. Greeted and seated quickly. Food portions were HUGE and delivered to the table with a smile. Everything we had, from soup to salads to sandwiches were delicious and fresh. Our drinks never got empty,,, Matthew the bartender/waiter, was on top of it all. He inquired if our food/apps were tasty. This establishment is well run and is a must if you are in the Baltimore area. Food is delicious but more importantly, you feel like you are at home with the friendly service. Scunny, the manager, was on top of it all. We only wish there was a Mama's in our town!!!

• Pros: Quick service. Yummy food and huge portions.