1418 Northgate Sq #22, Baltimore, MD | Directions 2120539.345256 -76.593364
Neighborhoods: Original Northwood
Would give them negative stars if I could – Abysmal customer service. They treat tutors very poorly and charge a starting fee that is 40% of the total fees paid on the website. Would not recommend to anyone.
Best tutoring site! – Wyzant gets my highest recommendation. Before I signed up as a tutor, I called the company and spoke at length of my worries about having my credit card on file, but the company reassured me of its online security...I was very impressed and once I signed up as a tutor, Wyzant set me up with clients immediately. I love the way Wyzant takes all the work out of my hands and finds me work. I come home, check my email, and I'm ready to go. I also like that there was no initial setup fee. All other sites I have used take my one time account set up fee and fail to deliver work after. So Wyzant is truly working for you and it delivers quickly and the percentage that Wyzant takes out of your earnings decreases rapidly with each tutoring session. Great company and you will not de disappointed. The most reputable tutoring company out there!
Wonderful Service, Better Execution! – I have nothing but positive things to say about my experience with WyzAnt Tutoring. I spent quite some time searching for an algebra tutor for our son. I started out looking at Sylvan and Kaplan but their prices were outrageous so I decided to continue searching online. I quickly came across WyzAnt and was pleasantly surprised to see that their tutors were offering in-home lessons for around $30/hr. I was able to contact tutors and schedule lessons that same day!
The billing process was not a concern to me. You can view the companies security credentials as well as their listing with the Better Business Bureau. WyzAnt accepts all major payment methods including credit card, check and they even accept payment via Paypal. When I accidentally miss-entered my card number, I called their customer service number and was quickly assisted by a live representative. I would definitely recommend WyzAnt to anyone in need of a tutor
Good Idea, TERRIBLE Execution – Very bad experience with this website, both as a tutor and a student.
As a parent/student: It's disorganized, and you must submit your billing information to fully connect with a tutor. I'm not comfortable just giving my credit card information and hoping that I pick a good tutor - I prefer an in-person consultation before money leaves my pocket. Lastly, WyzAnt doesn't tell you that up to 40% of YOUR money is going to the website, not the tutor. And the website doesn't cost that much to maintain.
As a tutor: WyzAnt takes a big cut. They say it's great you don't have to pay to sign-up, but the cut out of your lessons adds up quickly. I use a different site that, to me, makes much more sense. With this other site, I pay $85/year to be listed - contact information can be exchanged freely, and tutors keep all of what they make. My second issue is the "certification" they offer - this is NOT legitimate certification. The quizzes are a complete joke - they consist of up to 10 questions and they are EXTREMELY basic. Thus, a tutor that doesn't really know a subject inside-out could still be "certified" to tutor it.
My last complaint (which affects both the tutor and the parent/student): WyzAnt's customer service is TERRIBLE. On their website, they say you can expect a "prompt response" when you email. So I first sent an email, which they didn't respond to. Then I sent another, which was again ignored. So I finally called and spoke to someone who said they would transfer me to someone else. When I was transferred, the phone rang once or twice and then went to an answering machine. I called again and asked when is the best time to reach that person because I didn't want to leave a message and possibly be ignored again. The representative said the best she could do is transfer me again and I should just leave a message. So I requested that, instead of being transferred, she give me the extension of the person I need to speak to. Sure enough, when I dialed the extension directly, someone picked up right away. WyzAnt intentionally ignores both calls and emails. It's very clear that this is a profitable website - the idea of it is great, but the execution of that idea is very poor. They don't invest the time, money, people, or resources to make sure things run smoothly so that both the tutor and tutee can be entirely satisfied with their services - I think this is a MAJOR flaw in running a reputable business.
Editorial Review by Citysearch Editors – Tutors, coaches and teachers provide one-on-one instruction on over 80 subjects, in-home, at learning centers and online.
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