Overly Iconoclastic. I just drove 50 miles to the Bass Pro in Arundel Mills rather than the 3 miles to the Armoury to buy 53 dollars worth of Hoppes #9, G96 Gun Cleaner, rods, brushes etcetera. The last time I shopped at the Armoury, admittedly only for cleaning supplies, the people behind the counter seemed far more interested in slandering minorities than in assisting customers. Unless they have had a significant personnel change I would recommend firearms enthusiasts avoid the Armoury.
Act like they're doing you a favor by talking to you....
Similar bad experience. Although I was impressed by the store's stock and hours, their service leaves a lot to be desired.
Any questions are answered with smug response, as if you're troubling the employees (including Hal, the owner). I went in to make a few purchases and have a scope mounted on my AR-15. When they mounted the scope, they "conveniently" forgot to give me back my carry handle.
When I called the next day to ask them to hang onto it for me, they "couldn't find it". Their response was that "they're hard to find and would have noticed one laying around." Just then, the phone rang, so they said they "had to go" and just hung up on me.
I'll never give them my business again, and warn others to stay away for fear of a similar fate.
AVOID THIS STORE ? Poor Customer Service.
I recently visited the Armory in regards to purchasing a handgun that I have been researching. I walked in and I immediately heard the owner of the store yelling on the phone to someone saying ?This is why I hate to deal with the F*CKING general public, they are so stupid?.
After that comment was made he slammed down the phone and asked me ?What do you need? as if I was bothering him. I proceeded to ask him questions about the handgun I was researching and I could tell that he was not interested in me being in his store. He told me that the information that I had been researching was ?Bullsh*t? and that he?s never heard of the things that I was talking about.
I asked him why he was upset and he said that he doesn?t have time to deal with the general public (once again). I told him that I hope he has a better day and I walked out.
Still interested in getting information about the handgun I was researching I called up Bart?s Sports World in Glen Burnie. The shop owner there was MORE THAN HAPPY to help me out with my questions and acknowledged that my research was valid. I spend several hundred dollars at Bart?s that day?. Even though it was almost 30 miles from my house.
I will never go back to the Armory for any reason. I hope that the owner gets the anger management therapy that he needs!
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