Decent selection, Poor Service.
This was one of the 1st stores I went to when I started looking for wedding dresses. Other stores came off as too snobby &/or didn't carry the gown I wanted. Jacq's did carry the gown I liked & also helped me in finding low-cost but very nice gowns for my girls (low cost was important since they were buying them). Buy purchasing my gownhere, I received a free tiara & free veil. My girls also received free bridal jewelry.
However, everything else about the experience was stressful.
1) Even if I had an appointment, I had to stand around & wait for long periods of time to be helped. They have very few sales associates to help.
2) Jacqueline herself is quiet rude & contradictory. For example: when trying on veils, I found one I loved but it was in ivory, not white. She kept trying tp push other veils on me even if I didn't like them. She finally realized that wasn't working & agreed to order the veil I liked in white. She called me to confirm the veil would be with my gown for the final fitting. I was smart & save the voicemail! When my mother, Maid of Honor & Soon-to-be sis-in-law went for the final fitting, there was no veil! I asked Jacqueline about it & she claimed she never said she'd order it. (a good store owner would be doing what they could to fix the situation, esp after making a promise as she did)
3) The employees, including Jacqueline, are inappropriately dressed for the industry they are in. They dress more causal than my grandmother does on cleaning day! & no, that is not an exageration. All the other wedding dress stores I went to, everyone looked very professional. These women appeared to have been in a rush each morning & just grabbed some wrinkled stretched out clothing out of the hamper & tossed it on. Very unprofessional look
4) The store is in desperate need of updating. The rugs are in awfule shape, the layout is very hard to navigate & they have very few dressing rooms (big prob if there are multiple parties there)
High prices, cramped fitting rooms, rude staff... but big selection. I've been to Jacquelines while shopping for my own and my sister's weddings. The only good thing about Jacquelines is that they have a huge selection of bridesmaids gowns (but not that great of a bridal selection). HOWEVER, you can expect to pay about 40-60 dollars more for the same gown here, compared to other bridal stores in the area, and their prices for rushed orders are outrageous. The store is cramped... little room to stand, let alone sit, and there are only a few, very small fitting rooms to try on bridesmaids dresses. Staff is aloof and mean... every other bridal boutique that I've gone to tried their best to make us feel like princesses while we tried on dresses, but here it really was as though we were bothering the staff, and they sure let us know it! If you find a dress here, shop around... you'll find it cheaper elsewhere!
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