Called four times and they never showed up. Pretty sure they never even attempted to send a cab. A company this terrible doesn't deserve to stay in business. Please try another cab service first.
In the past the operators were rude, but I did not give up. They gave me the phone number to the owner and she actually answered the phone. She has made staff changes and the entire cab experience has improved. Even the drivers who were so so. If you have a problem, it gets taken care of. In fact I have not had to call her again.