Advanced Granite Solutions

Recommends

Brenda M.

Joined 6 months ago

FANTASTIC!! We have an old farmhouse with oddly-shaped corners and tough angles. The installers just left and we couldn't be more pleased with our new granite countertops! Less than two weeks ago we got our estimate, and today we have gorgeous new counters and fixtures. Not only that, AGS beat the our closest other estimate by more than half. Walking through the warehouse and seeing the actual stone was amazing and will would definitely recommend this company to anyone considering new counters. Thank you!

Sam G.

Joined 7 months ago

Great service. They installed granite around my fireplace and I am really happy with the fit and finish. Installation team was very professional, clean and courteous.

Recommends

Tina R.

Joined 8 months ago

Thank you for transforming my kitchen into the kitchen of my dreams!! It has been a true pleasure working with Advanced Granite Solutions every step of the way.

From receiving my estimate, having the template taken, to installing the granite, I never imagined it would be such a quick and smooth process.

Everyone at AGS is friendly and so courteous while paying attention to every detail. You are true craftsman!!

I will enjoy my Giallo Fiorito countertops for many years to come, and will gladly send my friends and family to AGS for their granite needs! Please don’t hesitate to use me as a reference.

Lisa b.

Joined 8 months ago

I just wanted to drop you a note of gratitude. I LOVE my granite countertops! Your company and granite have exceeded my expectations beyond belief. I had no idea what I was doing in this kitchen remodeling process, but your people guided me with patience through every step even when I changed my mind 10 times!

The gentlemen who installed the granite were also wonderful. They were very meticulous and neat in their work and cleanup. I will highly recommend A.G.S to everyone!! You’re the best!!

Doesn't Recommend

Chrissy B.

Joined 1 year ago

terrible service. Here's a timeline of what we

experienced:

Sunday: visit showroom, pick out granite. When scheduling a measurement, they ask for 50% down. How they can ask for 50% down w/o an exact measurement is baffling to me. We asked to do a down payment once the measurement had been taken and they agreed. Measurement scheduled for Wednesday of that week.

Wednesday: Counters are measured on time. When asked for an estimate, we're told that they will need to calculate it at their office and that we'll receive a call later that afternoon.

Wednesday afternoon: no call received

Thursday: We call to request our estimate. Would be done by end of the day. No call received.

Friday: We call again to request our estimate. They say it's not done but will be done by Saturday and that we'll get a call.

Saturday afternoon: No call received. We're told that the person who did the estimate will not be in until Sunday and that we'll get a call.

Sunday: No call received. We call 15 minutes before closing. They still don't have the estimate but promise it can be done within the hour. We cancel the entire job.

The sad part? We would have happily paid for our job in cash on the spot. We just needed them to tell us how much. Pathetic business practices.

Saturday

Doesn't Recommend

amberf

Joined 3 years ago

Great work, awful service. While the completed project was good and those who worked in my home did a good job, the woman I had to deal with in the office was just awful. I found it disgraceful the level of poor service for the amount I spent. How do people treat customers this way during a recession?? After they came to measure my counter tops I asked when they would come for the install as we were hiring someone else to do the counter top removal and plumbing. I was told I'd get a call the next day. 2 days later and still no call so I called them. I was told I'd get a call back later that day. Late the NEXT day I finally got a call (4 days later) to say they'd be there first thing in the morning the day after labor day. Needless to say we had to push this back as our contractor could not come in last minute over the holiday weekend. They then re-scheduled for a week later, tried again to push it back after our counter tops and sink had just been removed, then agreed to come at the time they said they would. As I sat waiting 45 minutes past the time they were supposed to be there (first thing in the morning mind you!) I came to realize they'd gone ahead and did the job they had planned to do when they tried to push mine back, deciding to leave me waiting and hanging. When I asked to speak to a manager, I was told I'd get a call back from one - which never happened. Ever. I waited days after the job was completed and still no call. When they called for the 3rd time to get my card number for the rest of my money, I told them I was not avoiding paying, I was just waiting to hear from a manager - I reminded the same woman of why - the same one I'd been dealing with this whole time - and she didn't so much as apologize. Nothing. I guess they don't care about money, recommendations, the fact that we may want granite again at some point in our lives. Just awful service. I'd rather pay more than use these people ever again.