terrible experience. As eyerkes recently posted, I too had a groupon for an hour massage and foot treatment. I also had to email back and forth because phone volume was too much to handle. I finally schedule an appointment in June for September. I go in for my appointment and I'm told they were bought in august and are no longer honoring groupons. They "had a meeting with groupon and canceled them all". The new owner said she tried to contact everyone that was scheduled, but some people must have been missed because they weren't in the database. Well, my phone number and email were required to make the appointment, yet I was not notified. Basically I was told "sorry, but we'll give you 20% off if you want to make another appointment". Like I would want to spend all that money at a place that has no regard for customer service. The new owner stressed that the spa is under new management and the craziness of scheduling groupons was a reason why the old owner is gone, but from reading past reviews and my experience today, it seems pretty much like more of the same, people just pointing fingers, and the clients being the ones who lose. It's unfortunate that a rating is required because I would give zero stars.
Hands down the worst customer service. I recently purchased a groupon for a massage and foot exfoliation at Sa Sa's and experienced the worst customer service when I tried to book an appointment. I had to email back and forth several times before being told that there were no appointments available in the next two months. I requested that all available appointment times be sent to me in the hopes that I would find one that would work, and after receiving no response for over 3 weeks, I went in person to book the appointment. The receptionist would take no ownership for the arduous process I endured to simply get an appointment (I went in June and the first available appointment was September!) When I explained that I was trying to look for a great place for spa service in my neighborhood, and that I frequently booked such services, no effort was made to make up for the bad service. Further, when I stated that I thought the point of Groupons was so attract new customers, the receptionist stated that "Some things aren't for everyone," at which point he went on to explain that if some people who tried his spa were dissatisfied, it was of no concern to him. He truly made my skin crawl and made me feel so unwelcome. Not the kind of place I would want to spend time trying to relax. Needless to say, I got a refund from Groupon, and will NEVER set foot in Sa Sa's again.
Amazing Day Spa. Wonderful spa located in a very unassuming area. I had scheduled their special for three hours of service and I was there for almost four hours, with no extra charge. The people made me feel very welcome and listened to my wants and concerns. I will definitely go back!
Excellent customer service.
Well when you first walk in you are stunned @ how nice everything is. Everyone welcomes you with a smile and offers you free stuff to do. Very generous and very professional service.
I would recommend this day spa to anyone looking to upgrade or simply to have the best in Baltimore for a lot less cost.
Spa Package was awesome!!!.
Total rejuvenation, feel like a new person.
Staff is totally cool and fun!
Best Day Spa in Baltimore.
very professional staff, all kinds of awards on the wall.
The owner use to be an instructor for the state of maryland school where you have to go to become an aesthetician.
I was suggest for everyone to visit and see for themselves.
Everything is organic and all natural. SaSa's Spa is a green spa with like an holistic twist.
DO NOT GO TO THIS SPA!!!!. My sister made an appointment for us. Last minute my sister's husband has a medical emergency and we had to cancel. The manager/ receptionist calls us liars, yells at us on the phone, refuses to let us speak to the owner, hangs up on us , and then charges us 50% for services never rendered. No heads up about this policy when the appointment was made. I can't believe that the salon would put someone so rude as the first interaction when a client walks in.
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