3371 Fort Meade Road, Laurel, MD | Directions 2072439.095013 -76.792938
M-F 6am-9pm, Sa 9am-8pm, Su Closed
Neighborhoods: Maryland City
Service Advisor was especially kind as well as informative (Alex) I also appreciated the teamwork shown between Alex and Mike, 2 service advisors who coordinated old car needs with the current. Very impressed work was handled promptly and completely
My service advisors are Randi and Jerry. These two are OUTSTANDING... Randi always answers any questions I have, tell me when I can hold off on doing certain services (especially if it's out of my budget) and is very timely. She not only explains everything to me, she takes her time to go in depth about the service that's being performed on the car. Jerry, he's my truck guy. I have a running joke with them, I tell Randi she gets the car, Jerry get's the truck.
Kudos to Andrew Kolbe and Ron Lane. When I call the service dept, I always ask for Andrew and have all the confidence in the world with him servicing my 2011 VW Jetta Wagon.
I ran over a nail with my brand new truck.I knew Marva explained the road hazard that I purchased, but of course you never really understand anything until it happens. Jerry took his time explained it again, got my truck in and out and I was back on the road and at work without being late. UNREAL. I couldn't thank him enough.
This was the EASIEST experience ever... Everyone who helped me treated me as if we were all old friends or even family. No pressure to buy anything. Allowed me to browse around at my leisure and allowed me to be as picky as I wanted to about my Honda Pilot.
Marshall is the best sales person hands down. On the test drive, we drove and talked as if we were old college buddies. He showed me every feature of the truck and did not frown when I asked what may have been "dumb" questions. If you're purchasing a new or used Honda, this is the dealer for you....
I was looking for a good used car, and my search led me to Ourisman Honda in Laurel. It was the first place I stopped on my car shopping day. Mike Scandora, the sales rep, greeted me at the door and helped me with my search. He was very friendly and helpful. My wife and I took the car for a drive and enjoyed it. Mike pulled up the CarFax listing and helped me compare it with other cars that I had on my list to look at that day. He helped me to see the value of the car they had, and I decided it met my needs and was the right price. He was even able to get a little bit more knocked off the price. Shortly after buying the car, I noticed the check-engine light came on and the cruise control was not engaging. Mike bent over backwards to get my car in for service as quickly as possible, even though it was during the very busy President's Day weekend. They were able to diagnose and fix the problem at no cost, and it really is a good car. When I am in the market for my next car, I will most likely start by calling Mike at Ourisman Honda in Laurel!
Financing was GREAT, Marva took her time and explained EVERYTHING to me. Pros and Cons. She left no stone unturned... AMAZING.
My husband and I were looking for a reasonably priced used car and came across ourisman VW. We called with a few questions and Mr. Scandora went out of his way to take photos of the car we were inquiring about and letting us know all the details before we drove from out of state. Once we arrived he made us feel at home with his genuine kindness. He was very helpful and understanding to what we were looking for. We ended up getting the exact VW we wanted, and love it. Our entire experience at ourisman VW was outstanding. The managers were also great, very understanding and very willing to help. We will definitely be back for all our services, I highly recommend this dealership, especially mr. Scandora!
VW service went above and beyond. I was blown away.
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