Fantastic service - great advice - saved me money.
I have hired Roeder Travel a few times, especially for long - involved trips in Europe, where it was essential to tackle multiple destinations and make it all work seamlessly. When I got into an issue in Paris, I called the agency and the owner AND the team worked to resolve it effortlessly for me. I think that in the age of "everything online" where the human touch is lacking - booking a trip with experts will save one's time and sanity, and in some cases - money.
Everyone at Roeder I've worked with has repeatedly found me the best choices and saved me so much effort and aggravation - I don't know how I'd do it without them. Highly recommend them to anyone looking for anything travel.
Worst experience ever! book it yourself or find another agent!. My experience with Roeder travel was quite disappointing. Issues were not done in a timely manor, the work was sloppy and i did not get what i paid for. The owner is pompous, dishonest, condescending, snide, unprofessional and nothing short of worthless in resolving matters. In addition to no customer service, the workers and owner made no apology for totally botching my travel arrangements. I would highly suggest finding another travel agent, or booking your own arrangements because my 5 year old son could do a better job running a business!! The best part of the experience with Roder travel is knowing that I'll never get screwed by them again!!!
This review was written by a competitor and should be ignored. Please rest assured that we take excellent care of our customers and find it outrageous that this sort of thing can be posted without verification. We could do that same to our competitor(s) but choose to let our excellent record of service since 1973 and our literally thousands of satisfied customers speak for us.
Steer clear!!!. If accurate information, timely customer service, prompt response, integrity, and expertise are what you're looking for in a travel agency, steer clear of Roeder Travel. Their excuses for NOT getting things done rival the best novels. Neither the owner nor the agent I dealt with stand behind their work, even when they make mistakes that cost clients money.
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