11209 York Rd, Cockeysville, MD | Directions 2103039.492393 -76.648545
Mon - Fri, 6am - 3pm; Sat - Sun, 7am - 3pm
Service and Food completely down hill – We have been going to this bagel shop for many years, unfortunately the past 4 months has been horrible. Even basic toasted bagels and cream cheese are lacking. If you get a dab of cream cheese on your bagel feel grateful. And if you ask for toasted make sure they truly toast it and not just sit it on the grill. We had hoped that it was an employee change, dip in the road but after all this time and too many bad orders we are done with them.
Meh.... – I am not one of those people who get overly mad at the imigration problem in this country, but please, please, please, if you are running a business and interfacing with the public, please have the point of contact speak English.
I work down the street, and start early, so every so often i give this place a "second chance" They have the same girl at the counter all the time, and she is not very good at her job. Not only did it take way to long to get a simple plain bagel and cream cheese, but they someone managed to screw it up. I waited for about 8 minuets while customers who came in after me, and got larger and more complciated orderes (a few bagel sandwhiches, etc) had come and gone. Not only that, I do not like my bagel toasted.. Everytime I go in this place, I ask for not toasted, or lightly toasted. she repeats something back to me that I can't understand (Except the word toast) I say again "very lightly toasted" or "no toast", long story short, the bagel comes out almost black. The low fat cream cheese I order, is almost always the regular high-fat.
I think this morning was my last "Second chance" with a Panera and Wegmans down the road, I can do much better.
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