04/25/07

Decent Mexican fare - customer service is spotty

by dublj

This review is for La Palapa Too in Laurel. Soups were good, particularly the chili. The food is good, but a bit overpriced. The "specials" are particularly overpriced - I had the chicken mole - which was mostly an overbearing sauce over a rather sparse amount of chicken. Furthermore, the chicken was a bit fatty and not trimmed well. My wife's beef dish contained similar pieces of beef that were unnecessarily fatty. All the Mexican food standards (burritos, tacos, enchiladas, etc.) are here and are above average, however refried beans and rice sides are rather bland. Salsa is not memorable - I have had better out of a bottle.

A major problem I had with this restaurant is they turned down my use of a coupon that they issued. I followed the instructions and met all requirements as printed, but its use was denied by the manager because only about half of my $50+ bill was for food. Management said that the coupon should state that the coupon was only for a food purchase, but it did not. This was embarrassing to me and to the server, who explained that there have been recent problems and complaints from other diners over this same coupon. After several emails, they have since offered to honor the coupon, so I give them credit for coming through in the end.

• Pros: Mariachi band was nice...soup is good
• Cons: Bland food, customer service, lacking high prices

03/23/07

Avoid and consider other better alternatives

by tv_tv

Food was below average, prices were unreasonable, service was so so, location is decent, ambience is ok, all in all not worth the trip. save your money and go somewhere else. Atleast you'll be happy you went out. FOod was so bad that they had to take it back twice. Once it wasn't cooked and I showed them non-cooked bloody chicken and the other time I saw hair in the food....ewww I had to leave after that....I still get nightmares from that night. The band on fri night is a joke, music was such a dump. Outside seating would be good only if chairs were not cheap..all plastic like the $2 ones from walmart. I've never had such a bad experience and I eat out almost every other day. You can check my other reviews.

• Pros: Location
• Cons: Service, food, prices all are BAD

03/07/07

Good Value

by dperssonca

The food was above average. We had their burrito which was good but not my favorite. The margaritas were absolutely delicious. The price was just about right too. For the quality of food and atmosphere I would say it was a very pleasant dining experience. I recommend their top end Margarita as well. Very tasty....