This place is delightful! I never thought that a place could pack such a good time into such a small place but Lynn's has found the key to Chubb's lock. Though I had heard this place was unique, I underestimated the telepathically gifted and highly trained employees' desire to fulfill a customer's needs. Having never uttered a word to the staff, somehow my masseuse knew that I just love getting burned by hot stones. Not just hot to the touch, I like it when the stones are heated to at least twice the normal hot stone temps. And here my therapist did not disappoint. She generously cranked the temps and held nothing back. So you can imagine my delight when she tossed the volcanic stones onto my flesh, filling the room with the smell of my smoldering back. An alternative to the traditional aromatherapy, this version really made me feel like I was actively participating in the massage process. I was somewhat disappointed however, that I only left with 3 welts on my back, only 1 of which had a blister with size worthy of admiration and aloe. What more can a person really ask for though, really? Especially at such low pricing. I came with the assumption that I'd be served relaxation.....but Lynn's Day Spa gave me more excitement than a person could ever dream. Thanks again guys. Keep up the great work.
Please avoid this place and go
somewhere ELSE! If you check multiple review sites (not just yelp) you will find they have atrocious reviews. I went yesterday for a massage and facial and had a terrible experience. I've been 6 other times, always tip well, and everything went great so this was a big disappointment to me. I saw Lena and Marina yesterday (one for the facial and the other massage). During the massage I had to ask 4 times for her to avoid my lower back area and she kept going back to it (I've had 2 back surgeries and am cleared for massage but prefer to avoid that area). I also had to ask another 3-4 times for her to stop digging painfully into my body. All in all she seemed very untrained, miserable and unable to hear my concerns. I've never had to redirect a masseuse that many times for a one hour session!
For the facial the tech was DIGGING into my face for the extractions to the point where I needed to put neosporin on my face 3x later that day and evening. I've never experienced such painful extractions in my life and I've been to a few different places, not just this one. When I left I had painful bumps and volcanos all over my face and was even bleeding in a couple of areas. The worst part was that she only did 1/3 of the extractions and only spent 5 minutes doing them. Very very subpar service.
Even worse was the fact that the rude and condescending manner of the manager/owner Shannon who refused to do anything to make this right (not even a small $20 credit towards another session after spending hundreds there over the past few months). She haughtily informed me that I'd "only" been 5-6 times in the past few months and made it known that if I had a problems she would have to "penalize" the techs in order to even give me a credit. Very backwards business model. She spoke to the techs and of course they gave her her side of the story. There's no incentive for them to admit what actually happened if they have to pay for their own mistakes, ugh. PLEASE AVOID THIS PLACE!
Horrible Spa - worst owner. If I could give no rating that is what I would choose. Which does not include the tireless efforts, experience and work of the staff with the EXCEPTION of the two sassy, rude, and ditsy teenagers posing as receptionists. I found the spa on the groupon in clipper magazine. I called asked for a package one hour massage and facial, for my mom and me. I let her know I had a coupon and she (owner) quoted me at $125. After our massage and facial (very nice) we went to pay and they wanted to charge us $10 over for our service. Outrageous. They said since we had the coupon they were going to charge us individually for each item listed in the package. I asked to speak to the owner and they got her on the phone. I explained the situation and she bascially said that she was not going to hold up to her end. She not only misquoted and misrepresented her business , she had the audacity to say she was going to do "whatever it takes" to get the extra 10 dollars I refused to pay. I am not sure how she stays in business.
I read the negative reviews and thought they just might be a little harsh. I signed up for a massages for my daughter and me. When we walked down the hall to the spa, the carpet was filthy, stained and the walls were just as bad. When we entered the "spa" there were stains all over the very small, crowded, dirty and messy reception area - if you can call it that! There were two teenaged girls who acted like they were doing us a favor by acknowledging our presence.
Our appointment was early in the morning, however when we went into the waiting area and there were left over dirty cups and dust on the tables. We waited about 20 minutes for our treatments and at no time did anyone from the spa walk through to pick up the trash or straighten up the area.
My daughter had a good massage but I chose refelxology and the technician stated that next time I should get a massage!
When we checked out we found the "receptionists" just as nonchalant as when we entered.
I run a business and have a few tips for Lynn's Spa:
1. The receptionists are the face of your business. You need to ensure that they are mature, professional and helpful. You are providing a "service"!
2. The entry into your space should be pristine and welcoming - not dirty!
3. The waiting area should be cleaned of dust and dirty napkins, crumbs and used cups.
4. A spa is supposed to be welcoming and relaxing. I found it no better than an HMO where the patients sit in a waiting room waiting to be called for the next appointment. The spa has absolutely no class and I will never spend another penny in there!
Not great.... Trying to make an appointment at this place is impossible. The teenage girls running the reception seem to enjoy telling you there are no appointments for the next month for the service you want, and then acting all surprised when you say no, that's not the service you asked for, then putting you on hold for ten minutes, then dropping the call, then making sure you speak to a different one of them when you call back and then putting you on hold again, while they 'check the book' (you can hear them giggling with each other in the background as they flick through the pages of the book very slowly, or their magazines, I am never sure). With all the new day spas opening in Columbia/Fulton, I assume these girls are actually working for the competition and trying to sabotage Lynn's, -- if they aren't, then someone in management really needs to get a clue and get them fired! Like the other reviewer, I find the services are fine although the pedicure/manicure area in the new location includes some weird pipe sucking noises and the pedicures in there are really good or mediocre depending on the technician. Massages have been generally ok, if a bit rushed, and facials ok also. I tried a lavender body polish also but found it a bit overpowering. I really don't like the new location it's very "medical" on the outside and doesn't put me in a relaxed mood.
lynns day spa. very unprofessional bait and switch advertizing...teenage workforce with no customer service ethic. The owner is also very unprofessional. iF YOU WANT TO GET TAKEN FOR A RIDE THIS IS THE PLACE TO GO!!
Save Your Money!! What a WASTE!. I decided to treat myself to a relaxing day at the spa and saw that this spa was rated number 1. HAAAAA, what a joke! This spa should have been rated POOR! For starters, inside looks like an old house and it smells of cats and dogs. It must be that musty old carpet that is holding this horrific smell. I just couldn't get past it. They should greatly invest in scented candles and glade pluggins to at least TRY to cover up this horrendous odor if they are not going to invest in new carpeting. The rooms are cold and very uncomfortable. The techs that I had were very friendly. If it weren't for them, my experience would have been a TOTAL flop. Tracy was so funny and great to talk to. So we talked the entire time. My second tech was Kelly and she was also a nice and friendly person. Again, I just could not get past the smell or the coldness. The rooms looked so dirty and unclean. My rooms didn't even have Drapes on the windows..just the metal blinds...stained walls and ceilings. I barely wanted to touch anything. Nothing about this is relaxing, just plain WEIRD. I went to Spa in the Valley and had an absolutely WONDERFUL experience. One of the techs also agreed that it is a great spa (Spa in the Valley), but too pricey. I know now, to go with quality and not with affordability. Spa in the Valley...here I come...because Lynn's is for the birds...! I'm a very easy going person, not at all hard to please, but really, this so called spa is a little too lax and not at all professional. Its dirty, cheap looking, and outside of SOME friendly workers, not at all customer oriented. Save up your money and go to a more relaxing place. Read reviews first and you be the judge. Had I read you alls reviews first, I would NOT have chosen this place. Two thumbs and two toes DOWN!
BAD BAD experience. 6/3/07 I surprised my husband with a facial and back waxing for his birthday at lynn's Day Spa he had no idea what he was getting. Guess what I got surprised with a service I didn't ask for. Brittney(receptionist) explained that the instructions were for a facial(correct) and back aera (what ? ) I didn't know Lynns' had a service that stated "back aera. Brittney said there is nothing that can be done and I'm stuck with a charge of $120.00 which included a $10.00 tip to April. If there is no service that lynn's provide "Back Area" why wouldn't someone question this before proceeding. The front entrance, aera is too cramp/small and if its too many patrons the line is going to be outside. The Customer service I experienced today 6/3 was horrfic. There is no customer service recovery for this surprisingly well rated day spa. I've been to many dayspas and thought since this one has been rated soo well let me give it a try never again. Step outside of Howard County and theres a whole world of top rated luxious spas with open, friendly, waiting to pamper your for as little as an hour or more. I'll continue to enjoy the spas I've been going to. This was my husband's first spa experience and he did say the facial was good but she talked too much this spa is so so so overrated.
bad ambience, decent service.
I have mixed feelings about this spa. Some aspects of it sucked. The waiting area and the cafeteria style drinks did not make me feel very luxurious. I felt like I was in a cheap motel even with the peaceful new age music playing. The building itself looked like a cabin/lodge. The staff dumps all their dirty towels on the floor in the laundry room near/right outside where the clients wait.
I don't understand why they do this. It is a day spa but the presentation/ambience was anything but.
They have a lot of staff working/walking in and out so it was very mass production/assemblylinish.
The girl who did my pedicure was kind of gruff. Instead of telling me to move my foot this way or that way she just did it for me really gruffly. She did a decent pedicure and did a good leg massage. She must really hate her job, I think. I had to wait a long time between my pedicure and my massage...like over half a hour...they should have scheduled me better. When I finally did my massage...the masseuse wasn't very talkative or warm but she did a very good massage. She had very strong hands and I felt relief and relaxed afterwards.
I thought checkout and the receptionists was ok. I would probably go back again if I was desperate for "womanly maintenance" because the prices were decent. However, I wouldn't go there as a treat for myself. I'd find another place that was nicer/posher and had better service.
Bad Service. I went to Lynn's Day Spa in columbia for my birthday with a friend of mine. We both got pedicures done at the same time. The lady i had went fast on my massage and didn't get all the rough edges off my heels. i was MAD! and they usually cost 35 bucks!! so i called the front desk and told them about my problem and the lady said all she can do is transfer me to someone's voicemail and they will return my call... well its been 2 weeks and i still havn't gotten a call. Also i went back to get my nails done and i got a different person. she also went to fast and took 20 minutes on my nails!! she went too fast and i got those bubbles in my manicure which drives me nuts! well i am never going back to that Lynn's day spa ever again!.
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