what a mess. What a mess, room was draftty, rolls were restricted to 1 per person, some kind of yeast shortage I guess. Waitress orders wrong food from kitchen. Soup tasted like the broth you have to eat for a colonoscopy. Pork medallions had so much wine drenched on it, it is was plain awful. One of our party had to wait until we finished our food before she got her meal from a "I don't give a damn manager" No attempt was made to make up for their errors. I wouldn't recommend this place to my worst enemy. What was suppose to be a celebration, turned out to be a MESS!!!!!!!!!!
Customer Service ......NOT !!!!!!!.
First, let me start on a positive note - the rack of lamb was good but it was all down hill from there.
We went out to celebrate our dear friend's recovery from a serious illness and thought Josef's would fit the bill. For starters, the shrimp bisque was thick and brown, tasting more like Williamsburg's peanut soup than shrimp, which they must have just walked through the broth. Where's the beef, I mean shrimp??? Anyway, our waitress (Kristen) was very mechanical as she recited the specials, then tried to impress us by not writing down our orders. Sweety, your're not that good and it was proven as she messed up the order and brought the wrong dish to, of all people, the one who's life we were celebrating. After promising the correct entre would be up in "two minutes", 20 minutes later we were still waiting. You guessed it - the three of us were almost through our meal when our waitress returned saying it would be only "a few more minutes." At this time, we needed to get management involved and sure enough, a long 5 minutes later "Mr. Josef" brought the meal himself, offering only the weakest apology. Our guest of honor promptly wanted the meal returned . "Mr. josef" agreed but sarcastically said that he was told by our waitress that the original meal presented was the one that was ordered in the first place. Don't you dare make someone look like a fool when the other three in the party clearly heard what was ordered. Funny that the table directly behind us also received the wrong meals and yes, they had the same waitress.
Point is - the evening was ruined by incompetence and rudeness. The management did absolutely nothing to rectify the situation and the waitress offered only a lame apology, then just walked away.
Whatever happened to customer service? It now seems common practice of business owners and employees to treat patrons with disrespect.
We will never eat at Josef's again and word of mouth can be deadly. Needless to say, we will be telling everyone we know to stay away from this establishment and I hope this review will influence readers to do the same
we were very comfortable at Josef's.
we were going to be in the Hyde area to celebrate our 50th wedding anniversary and looked for a restaurant to go to after our church ceremony....Josef's came recommended by several friends and it's couldn't have been better........the food was great, the service was outstanding (by robin) ..........and the price was right.
my wife and i are from essex but we'll visit them again........before the next 50 yr celebration.
Don't Go. Don't go to Josef's Restaurant in Fallston--- Last night we had an interesting dinner with the waitress threating to call the police on us. We went out with two other couples. My husband asked the waitress to give us separate checks since one couple doesn't eat or drink as much as we do. The waitress said she couldn't do it and we questioned her. She finally said yes but she would have to do all the work which might take an extra 15 minutes. We said no problem. When she brought our check she had tacked on more gratuity saying she had to work harder. My husband refused to pay with the added gratuity. That's when she said she would call the police. She backed down and deducted the extra tip and told us never to come back. We spent $93 for an upsetting evening. Can you imagine in today's economy to treat customers that way.
Come early, relax, and eat VERY well - goes way beyond excellent quality comfort food.
Josef's is a great place for a special occasion, but many local people think of Josef's as a place for special occasions only. To really understand and enjoy this place to its fullest, you should know that it's also a great place to relax and enjoy a casual meal on a regular basis. We eat there twice a week some weeks, and we drop in without reservations. You don't really need a reservation if you come early, like between 5 and 7, and sit in the bar.
There's nothing chic or trendy about Josef's, but they serve excellent food in generous portions at reasonable prices. Regular menu items offer something for everyone, except perhaps vegans or those who require exotic dishes or flamboyant presentation. Continental cuisine makes it sound stuffy - I prefer to think of it home cooking the old country way. Calling it comfort food would make it sound much too mundane and unrefined..
There are always a couple of dynamite seafood dishes, I don't want to sell them short, but I for one grow tired of crab and rockfish. I am grateful to always be able to find a great beef or pork dish to my liking, without the mandatory pile of crab on top of it. Pork Chops McGreevy is a savory pair of luscious chops served on a bed of potato-leek hash, with a boursin sauce.
The specials are the stars, though, wait until you've heard the special before even looking at the menu. If you have the good fortune to attend one night when the Bermuda Triangle is on the specials list, this item varies, but is often a trio of petite lobster tail, filet mignon, and veal emmenthal. If you stumble onto the pork en croute, it is thinly sliced pork rolled with pastry and cheese, on a bed of raspberry sauce.
The appetizers never disappoint, either. I never cared much for salmon or pate until Josef's. The thinly sliced salmon with capers, sour cream, finely diced onions and toast points is to die for. The country pate is a thing of beauty. And Josef's soups could be a meal in themselves.
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