David's Bridal

You have to make it happen, because they won't. Buying a wedding dress is one of those rare special events, so my daughter went with me, her sister and a close friend to shop for the first time. First we went to a solicitous boutique that treated us like royalty, but in fact didn't find THE dress. We then went to David's, where we had registered earlier. No one was particularly interested in us, and eventually we were given an associate who already was working with two other brides. She wouldn't make eye contact, didn't ask us any questions and was completely uninterested in helping us. My daughter,very sweetly, asked to speak to the manager. She (very sweetly) asked the manager how many brides an associate usually worked with. Getting the answer 'two' she asked if perhaps she could have someone help her who was not split in so many pieces. The manager decided to take us on herself, and from then on it was heaven. She figured out my daughter right away, and found so many beautiful dresses that she loved. She accessorized (we bought it all) and then painstakingly went through all the brides maids options. I don't know what my daughter said or did that turned them around. I was all ready to walk out the door. My daughter scolded the rest of us, and said that a great dress could be found anywhere, and we shouldn't act like such princesses. Trying on is quite a public display, with three or four brides stepping out of public cubicles at a time. I was at first horrified, but it turned into a love fest, with everyone commenting on each other's choices, and cheering on each bride (and Mother!) We left hugging each other, and ready to come back for the fitting. Our fitting is tomorrow. I'll let you know how it goes!…

Disappointing David's. My daughter was married yesterday, and everyone raved at how stunning she looked. I have to say that, even though we got her gown at David's, the compliments were in spite of David's, not because of them. We started out with one consultant, didn't buy, and when we came back the second time, found she no longer worked there! The second consultant could not have been more disinterested, but my daughter, her aunt, and I found the perfect gown for her. When we came back for 5 bridesmaids' gowns, she didn't acknowledge us. A charming tall dark haired young man did approach us, did a great job, and got our business. The alterations department was the worst of the lot. Virtually everyone we spoke to can only be described as superior-sounding and snotty. The bustling was done with large, clear, very obvious-looking buttons, 7 of them, and when we were unhappy with the look, were told that no one looks at that anyway. We did end up with small fabric-covered bustle buttons, but the appropriate response SHOULD have been, "Ma'am, we appreciate your business; you are absolutely right; we will take care of the problem right away."…

Take some initiative!. I'm glad I didn't read any of the reviews on here before I went to David's Bridal in Glen Burnie to look for my dress! My experience with the associates and service at this store were very different from the negative reviews posted here. I think a lot of women go into dress shopping with a princess mentality and want more from a store than what it is: a STORE where one must shop for what one wants. Half the fun of my experience was going through racks of dresses with my mom and axing most of them. It IS supposed to be a fun experience, but only if you make it one.

Regarding my own experience (which was fantastic), I started off the right way by making an appointment ahead of time to make certain that someone would be available to help me (I can't imagine why some would not do this); I had also already completed registration online prior to the appointment so that was all taken care of.

My associate, Molly, was wonderful! She was sweet and sincere and seemed genuinely to care about my satisfaction with my dress (she also respected my limited budget, which I liked). She was very involved in my searching process and helped me with every dress, even going so far as to fetch veils and flowers for me to try on.

Even when I had found my dress, I was still feeling unsure and wanted to look elsewhere, so Molly gave me her card and absolutely no pressure. When I returned to David's several weeks later, Molly immediately recognized me and immediately found the dress I had tried on last time. Again, I found the customer service to be pretty outstanding and walked out completely satisfied and received my dress a week later.

I could not have been more satisfied with my experience! I recommend making an appointment ahead of time and going into the situation with a sense of fun and you'll have no problems whatsoever.…

Not the Best. My first time shopping in a bridal store was not great. Upon entering the store, I was greated with an associate. I did all the paperwork and was told I had to wait for my associate. After waiting about 30 mins, I was finnaly called back. I must say my associate did help to find dresses of my taste and style and lots of them. I was given a slip and a bra to try on and after trying on my first dress which I thought was beautiful, my associate was nowhere to be found. Luckily I had my mom and MOH with me to help mw tighten the dress and make sure the fit was ok. After about 7 dresses she finally arrives and ask "hows it going?" Yeah.... so after trying on all the dresses and making a final descision without my associates help. I moved on to looking for bridesmaid dresses in which I had no help with either. Everytime I come to the store I have a different associate and they never know what Im talking about or what Ive discussed with the previous associate. Ive waited a long time for an associate every visit. And after the first visit I have gotten better service, but I still wasnt impressed. Maybe Ive been watching too much of "Say yes to the Dress." I must say it can be much better…