Verizon Wireless

Doesn't Recommend

kay o.

Joined 6 months ago

get your employees some serious customer service training

go to any other verizon store other than this one or better yet switch to another cellular phone service

Doesn't Recommend

Mary K.

Joined 1 year ago

Not ethical. My husband and I happened to be in the area and went in this Verizon location to see if they could help with a few items on our cell phones. They took care of that and then we asked about tablets. (We live 50 miles away from here)

We were shown a Motorola Xoom refirbished tablet. I asked how old the technology was and was (lied to) told it was about 6 months old. I know that technology changes quickly and didn't want to be stuck with a 2 year agreement for old technology. We bought the tablet.

After we were home, we went online to get a cover and accessories. That's when we found out the technology was over a year old!!! Then the tablet stopped working.

What a complete hassle to return the thing. Husband drove the 50 miles to return it. We were charged $75 restocking fee and $350 early termination fee. That was after being told the retocking fee was $100, but they would 'cut us a break' and only charge $75. With subsequent calls to this store, EVERY person I talked with (total of 3 from that store) said the restocking fee was $70. I corrected them - oh, yeah - they forgot - it is $75..... yeah, right.....

Was told they couldn't waive either the restocking fee or early term fee. We contacted Verizon directly and early term fee refunded. I now want to get the $75 refunded and called the store to get a name to give Verizon.... No name given to me. Waited on hold 5 minutes and gentleman wouldn't give his name. I gave up.

Bottom Line: The employees working on April 14, 2012 were not honest. Typical sales sharks. The manager - won't give his name.....

Recommends

mozzy

Joined 3 years ago

CHANGE IN MANAGEMENT. HELLO,

I ACTUALLY FOUND OUT I DIDN'T HAVE TO GO TO THIS LOCATION ...WHILE I WAS ABOUT A FEW FEET FROM WALKING IN....WELL THIS IS WHAT HAPPENED ....

CONSIDERING MY WARNING I HAD M GUARDS UP WHILE WALKING IN .... WAS GREETED WITH PROFESSIONAL SERVICE AND A WARM WELCOME ..HMM ...I WAS SURPRISED ....THEN I WAS TAKEN CARE OF IN A TIMELY FASHION BY "BEN " AGENT...

MY EXPERIENCE WAS VERY DIFFERENT ...SO ALL I CAN SAY IS ...LUCK UP AND ....MAKE SURE YOU READ A BOOK BEFORE JUDGING IT ...LIKE I DID ...

I HAD TO MAKE THIS KNOWN.....SORRY THE THE PREVIOUS POST HAD A BAD EXP ...TIMING MAYBE ??..

Doesn't Recommend

Poppers

Joined 4 years ago

Awful customer service. Horrible customer service! Wait, wait and wait and rude to boot.