get your employees some serious
customer service training
go to any other verizon store other than this one or better yet switch to another cellular phone service
My husband and I happened to be in the area and went in this Verizon location to see if they could help with a few items on our cell phones. They took care of that and then we asked about tablets. (We live 50 miles away from here)
We were shown a Motorola Xoom refirbished tablet. I asked how old the technology was and was (lied to) told it was about 6 months old. I know that technology changes quickly and didn't want to be stuck with a 2 year agreement for old technology. We bought the tablet.
After we were home, we went online to get a cover and accessories. That's when we found out the technology was over a year old!!! Then the tablet stopped working.
What a complete hassle to return the thing. Husband drove the 50 miles to return it. We were charged $75 restocking fee and $350 early termination fee. That was after being told the retocking fee was $100, but they would 'cut us a break' and only charge $75. With subsequent calls to this store, EVERY person I talked with (total of 3 from that store) said the restocking fee was $70. I corrected them - oh, yeah - they forgot - it is $75..... yeah, right.....
Was told they couldn't waive either the restocking fee or early term fee. We contacted Verizon directly and early term fee refunded. I now want to get the $75 refunded and called the store to get a name to give Verizon.... No name given to me. Waited on hold 5 minutes and gentleman wouldn't give his name. I gave up.
Bottom Line: The employees working on April 14, 2012 were not honest. Typical sales sharks. The manager - won't give his name.....
CHANGE IN MANAGEMENT.
I ACTUALLY FOUND OUT I DIDN'T HAVE TO GO TO THIS LOCATION ...WHILE I WAS ABOUT A FEW FEET FROM WALKING IN....WELL THIS IS WHAT HAPPENED ....
CONSIDERING MY WARNING I HAD M GUARDS UP WHILE WALKING IN .... WAS GREETED WITH PROFESSIONAL SERVICE AND A WARM WELCOME ..HMM ...I WAS SURPRISED ....THEN I WAS TAKEN CARE OF IN A TIMELY FASHION BY "BEN " AGENT...
MY EXPERIENCE WAS VERY DIFFERENT ...SO ALL I CAN SAY IS ...LUCK UP AND ....MAKE SURE YOU READ A BOOK BEFORE JUDGING IT ...LIKE I DID ...
I HAD TO MAKE THIS KNOWN.....SORRY THE THE PREVIOUS POST HAD A BAD EXP ...TIMING MAYBE ??..
Awful customer service. Horrible customer service! Wait, wait and wait and rude to boot.
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