Romano's Macaroni Grill

Doesn't Recommend

Jamie H.

Joined 1 year ago

Worst Romano's Macaroni Grill in history.... I have been to this Macaroni grill twice. The first time the service was awful. It took a very long time for the server to get to our table, and when he did he was not friendly at all. The bread which at other Macaroni grills is good, had a puddle of oil on top and was cold. He never once refilled our drinks during the whole meal. I sent Macaroni grill an email complaining and they sent me a 5 dollar coupon in the mail. A few months after the incident we went again. This time was even worse than the last! I ordered chicken marsala. It comes with pasta and a marsala sauce. The plate was a mess... sauce covering everything like soup. There was so much sauce. The worst part was that they had cooked it with rotten mushrooms which made everything, even the chicken taste rotten. I could not eat more than a few bites. I told the server and he offered to let me speak to a manager, but I get embarrassed very easily. I would have rather had him offer to take it off of the bill. He did not take it off of the bill and showed little concern for rotten mushrooms being used in the food. I will never go again.

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eReviewer

Joined 3 years ago

Never had a problem. I was disappointed to see mediocre reviews for RMG. We go there pretty frequently and we've never had an issue. There is a line out the door on fridays and saturdays, so a lot of people seem to agree that the food is good and well priced. We crave the rosemary bread and there is a good variety of other dishes. Kids are allowed to write on paper table coverings and the bathroom has never been gross.

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Contributor

Joined 10 years ago

Performing chefs cook up rustic, home-style Italian entrees at this buzzing family restaurant.. In Short
A boisterous, all-ages crowd of pasta lovers pack this energetic Italian spot, where chefs clad in white hats and red scarves keep diners wide-eyed by showing their moves in the busy open kitchen. The menu boasts family-sized portions of hearty traditional fare, from antipasti, chicken and pasta dishes to seafood, steak and wood-fired pizzas. Signature plates include grilled pork chops, lobster ravioli, and penne rustica with shrimp, grilled chicken and smoked prosciutto in cream sauce.