My wife is a Saab lover. She has a 1995 and wanted to up grade to a newer model. We looked all over the internet and could not find a good car with low miles and in good condition. Carbiz was the only dealer in a 60 mile distance with the prefect car for us. The whole deal went smooth and pleasant. Carbiz is the dealer for us and our friends. We will recommend them to everyone we know..
I net Kelvin as a customer in my store and I inquired him as to what he did for a living. He informed me that he worked at Carbiz and that if I ever needed help with purchasing a vehicle to give him a call and gave me his business card. a couple of days later I searched the inventory on the Carbiz website and found the Chrysler 300C that I had been wanting for several years. I called Kelvin and scheduled an appointment to discuss purchasing this vehicle. Kelvin was not only easy to talk to but his personality and expertise definitely made my purchasing of this particular vehicle very easy, smooth, and carefree. Kelvin never made me feel as though I was under any pressure to make a purchase and during my entire time with him never did I feel as though he was a salesman but a partner in making the right decision. Kelvin definitely made my decision to purchase at this time the easiest and most stress free in all of my major purchasing experiences. Kelvin is definitely an asset to this organization and proved to me that I came first as a customer and a client. When I sat down with Myron to review the financing, I experienced the same great service. He reviewed everything in detail, answered all of my questions and most of all made me feel at ease. It has been 13 years since I purchased my last vehicle and these two individuals made it my best experience. Not only would I recommend Carbiz and the services of Kelvin Burston and Myron Boyd to family and friends but I'd say to anyone if you're even just thinking about purchasing don't go anywhere else. Thank you Kelvin and Myron...a 10 year dream and desire has come true with your help and the help of Carbiz!
Going into a dealership to purchase a new car can be a bit unsettling because you're worrying about if you can settle on a deal that is best for you. I've been to several dealerships in the D.C./Baltimore area within the past few years and I have never felt as comfortable as I did when at Carbiz. They truly are dedicated to the best customer service possible and it really shows! They choose only quality cars that they know will be easy to sell. This is a great strategy because you know you're driving away with a reliable vehicle that they weren't just "trying to get rid of". I worked with Sarah and she was amazing. It was great talking with her because it felt extremely natural like I was just speaking with a friend I'd known for a while who happened to be selling me a car. I would highly recommend Carbiz to anyone searching for a painless experience to deal with. In addition, the next time I am in the market for a used car, Carbiz will certainly be the first place I look!
Rather than being bombarded by sales reps the moment I walked in the door, I found Carbiz to be a more relaxed and comfortable environment than that of most dealerships. The sales associate that assisted me seemed more interested in helping me to find what I really wanted rather than to just make a good sale. I also found the vehicles offered by Carbiz to be either newer, have less mileage, and/or to be in better overall condition than the used cars offered by other dealers in the area at the same price.
Hands down, the best car buying experience I have ever had. As soon as you walk into Carbiz it becomes evident that the atmosphere is a comfortable one. The employees are all knowledgable, approachable, and will go above and beyond to make sure that your experience is a good one. All of my questions were answered straightforward and in a manor that I could understand. There is no pressure or push to make the sale as the employees all strive to make sure the customer is fully satisfied. I will not buy a car from another dealer. If you haven't checked out Carbiz you are missing out.
Its been almost a month since i got my car. So far so good. No issues! the process was fast, friendly and it was clear the team was very knowledgeable and knew what we wanted. Also, They were giving away turkeys to a charity of my choice.
Throughout several decades of
purchasing vehicles, both new and previously owned, I have never had such a positive experience as with my recent purchase of a Mercedes from Javier Cuellar and Carbiz. As a result, I now consider myself a life-long Carbiz customer, and have recommended him (and them) to several friends, coworkers, and family members.
Javier is the commensurate professional – patient, polite, knowledgeable, credible, and “willing to go the extra mile” to keep his customers happy. I would strongly encourage Carbiz ownership/management to promote Javier into a managerial role, as he has much to teach (and emulate).
Last, but certainly not least, an expression of utmost gratitude to Colin Fliesher (the service manager) as well – his professionalism equals that of Javier. He handled an unexpected mechanical problem with the Mercedes personally, and with the highest level of consideration for me and my family.
These two individuals have forever changed my perception of a “used car” and a “used car” dealership – they are true gentlemen; my best to both of them.
The two least-liked professionals are
probably lawyers (of which I am one) and car salesman. So, believe me, when I say I was extremely apprehensive when visiting a used car dealership. However, after this visit, I can honestly say that I think lawyers are the only ones left on the "dislike" list. My car buying experience was fantastic from the moment I received a call from the Internet sales team (Josh) to the moment I drove off the lot. I didn't feel pressured to make an appointment over the phone and when I explained I wouldn't make it in until the next business day, the original salesman was more than happy to provide me with his colleagues' names and told me they would be happy to help. The car I hoped to test drive was sold upon my arrival but my quirky, yet exceptionally "likeable" salesman Matt offered to show me something else in my price range. I respect and appreciate that he actually stayed in my price range- he didnt try to sell me a car that was $4k more than the Mazda I originally sought out. I have to say that I have never met a more laid-back, honest, hard working salesman. He really busted his butt to make the entire experience go smoothly- and boy did it!
There really ins't too much negotiation with the Internet Sales Team, b/c the price on-line represents a discounted price and price was below KBB value, albeit just a tad. Also, Carbiz fairly compensated me for my trade (after a minor and expected conversation about raising my trade in allowance- which they did!). Financing was a quick as it could be and the Russ, the finance employee shopped around for an unbelievably low rate- under 2% (full disclosure, I have good credit, decent income and a average debt-income ratio). Russ explained the paperwork, page by page, so I left feeling informed. Everyone I encountered at Carbiz was pleasant, respectful and helpful. I would definitely repeat the experience when I need another new, used car.
The quality of the cars was excellent
but I think the biggest thing that made our experience so good was the exceptional customer service that we received from Everyone at the dealership... They went above and beyond to make sure that we got a deal that was acceptable for us and that we were completely happy with the car that we purchased.
I didn't meet anyone there that wasn't willing to help us and in fact they were all very friendly, I think that's rare.
I will and have already recommended Carbiz to several friends who are interested in buying a used car.
Javiar, Thanks for putting up with us and making it such a great experience!
Awful service. Purchased my car here and at the time it was a good deal. Brought it back for service because the warranty people told me to, explained to them that it was already on the computer and there were no codes. They told me there were no codes when they put it on the computer - really? Then told me that it was functioning properly and asked if I read the owners manual. are you kidding me!!!!! Then they charged me for putting it on the computer! They also drove my car 100+ miles and used 1/4 tank of gas , reset all my personalizations and took a couple of things from the car!!!!! I will be calling the warranty company and the attorney general. Don't waste you time or money, they are useless!
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