Carbiz

DO NOT ORDER PARTS FROM THEM!. DO NOT ORDER PARTS FROM THEM!!! I ordered a replacement mudguard for my Vespa in the first week of April after I was informed by Jessica that it would arrive in a week to a week and a half. Well here I am nearly 2 MONTHS later, and still no mudguard! This shows a complete lack of professionalism. Granted, their showroom is elegant and their Salesmen/ Saleswomen present themselves well- however that means jack if their service is unreliable. In another instance, I was told that it would cost $50 to change the title over to another name. I even have this in writing in an email. Yet I was charged $100 today for this transaction. How can you run a business like this? People spent a great deal of money when they buy a vehicle/scooter. Carbiz needs to step it up and imporve on their customer service.…

Awful service. Purchased my car here and at the time it was a good deal. Brought it back for service because the warranty people told me to, explained to them that it was already on the computer and there were no codes. They told me there were no codes when they put it on the computer - really? Then told me that it was functioning properly and asked if I read the owners manual. are you kidding me!!!!! Then they charged me for putting it on the computer! They also drove my car 100+ miles and used 1/4 tank of gas , reset all my personalizations and took a couple of things from the car!!!!! I will be calling the warranty company and the attorney general. Don't waste you time or money, they are useless!…

Worst car buying experience ever!!!!!!!!. Terrible, absolutely terrible! Will NEVER go to this dealer again!!!! I purchased my car from Carbiz in the late fall of 2011, five days after I drove it off the lot the check engine light came on, after six trips to the service department the issue was finally resolved. A month later the passenger side door would not open from the inside. I left several messages over the period of a month for the sales associate who sold me the car to see if this issue would be covered under the warranty, each call going unanswered. Upon my last call I complained to the receptionist and was able to speak to the sales manager who was incredibly rude and blamed me for the lack of communication. I was told to call the service center and that nothing would be covered under my warranty. Two minutes later the sales associate called me back denying the whole thing, he continued to call me by another person's name twice during the conversation to which I had to correct him. If you want a deal on a car go to Carbiz, if you trustworthy people and a care that will last DON'T GO TO CARBIZ. They are worst kind of swindlers.…

Fabulous Service, Great Car. Kelvin and Gregg were absolutely fantastic throughout our entire experience. We originally called Carbiz about a used Acura. I spoke with Kelvin right away and set up an appointment to see the car. It was waiting for us when we arrived. Our test drive was very enjoyable and informative as Kelvin was personable, knowledgeable, and friendly. We worked with Kelvin and purchased the car that night. Our confidence in Kelvin made us confident in carbiz. Kelvin went above and beyond from start to finish. The car we purchased was new to the lot so it had not had a full detail but Kelvin had it prepared so we could see it that day. Kelvin and Gregg stayed late to finalize all the paperwork and set up the detail for the following day so I could pick up the car after work. Just like the service we got from Kelvin, Gregg was a pleasure to work with as well! He was an incredibly personable, well-spoken, knowledgable and fun employee! He made the end of our evening fun and exciting!

I picked up my car tonight and I couldn't be happier. Kelvin immediately met me and assisted me to the car this evening. He was with me the entire time I inspected the car before leaving. There was a moment we thought a light was burnt out and he ran to service to see if we could have it replaced immediately so I wouldn't have to make a second trip. Turns out the light switch was turned off so everything was fine. I then saw one of the air vents was broken so he has since ordered the part and we will schedule a time to have it fixed. Kelvin stayed with me to make sure I was COMPLETELY satisfied with the car. His service was outstanding and because of Kelvin, I will not only recommend Baltimore Carbiz to anyone in the market for a car, but I will also return for my next purchase! We are very confident that Kelvin will take care of us and keep our best interest in mind. He is dedicated to customer service which will keep my family coming back for years to come. And because of this, I will bring my car back to carbiz for service and repairs. Thank you Kelvin and EVERYONE at Carbiz for finding my dream car!! We did not have ONE unpleasant experience while working with Carbiz - rather, every single employee was friendly, knowledgeable, and a pleasure to be around. What a wonderful way to buy a car!!!! THANK YOU!…