Great waxing, great deals Love it!. I have been going to Zena's since I moved to Baltimore in August. I was a little nervous but read online reviews and found Elizabeth and seriously lucked out. She is quick and talks throughout the entire process (I'm in and out in like 10 min!) so you don't even feel uncomfortable. More over, if you ever mention you have a special event coming up, she takes the time to pluck anything extra and even gives you free samples for treatment of ingrown hairs. As a medical student with little if any time to spare, I appreciate how quick she is (really, who wants to drag out a brazilian?) and have never had any problems with sanitation. And I would definitely notice. I have had a wax by someone else at Zena's and wasn't nearly as satisfied so I now make sure to come in on days when Elizabeth is working. Which isn't hard because she works every Tues and Wed (student discount days!) and will even come in on weekends. Finding a good salon was key, and definitely made the move from Boston a lot easier. Elizabeth also keeps me update on cool bars and restaurants to try which is good because aside from coming for waxes I basically live at the library. I would definitely recommend Zena's!
Im a client at Zena's in Mt. Vernon. Elizabeth waxes me and never double dips, even on eyebrows. This place Is FUN and professional!
I went for a brazilian. Elizabeth was nice and all, but towards the end I noticed she had been using the same wooden stick the entire time, dipping and re-dipping it into the wax. Every spa I've ever gone to has had a strict policy against this because it is incredibly unsanitary and can lead to cross-contamination. Gross!!!
On my way out I wanted to set up an appointment for a manicure. I waited patiently at the desk (less than 2ft in front of her) as she proceeded to take a phone call, straighten up her calendar, organize her pencils, and then pull out and play with her cell phone all the while IGNORING a customer standing right in front of her. I was so turned off...needless to say I will NOT be returning to this horrible place.
Waxing. I went to Zena's for a brazilian wax. I was new to the area and to the salon. I had my appointment with Elizabeth and she made me feel comfortable, was chatty and fun, and did a great wax job! I would go back YES!
Waxing. I went to Zena's in Mount Washington to get a routing waxing. I was given an appointment with Elizabeth. She was very professional, polite and made me feel at ease.
Best Facial Ever Ask for Yuliya. I recently went to Zena's in Mount Vernon for a facial. I was a bit apprehensive because I was asked to take my top off, but it was well worth it. The lady who gave me the facial is named Yuliya. She is extremely professional, polite and knows what she is doing, not only did she give me an amazing facial, I got a great paraffin treatment for my hands, a deep facial mask and the icing on the cake, a mini massage with hot stones that blew my mind. When she was done, I could barely feel my legs, I was so relaxed and calm, that I felt revived, that part didn't last long, when I went to pay I came up against the worst receptionist ever. This chick must be completely retarded. She asked me several times how much it was after she was told several times by Yuliya what the price was, I felt like what a waste of a great facial, to have it destroyed by this idiot, when I tried to leave a cash tip, she told me, that I should have put it on my credit card before she rang it through, I was ready to ring something and it was her neck. The facial and mini massage were fabulous, receptionist Ter-a-ble was a nightmare, some people should not be allowed to work with the public. I recommend Yuliya, the receptionist not so much!
check me out on facebook. Friend me on facebook. I really enjoy hair. I have spent a good 8 years at Zenas. I have loads of education and im now trying to change my habits in coloring techniques in color application and Highlighting applications give me a try, You will recieve a first time discount when you mention this ad. Please Friend me on facebook to see some of my work and please mention the citysearch ad when your friending me. Thank you have a great day!
Robert Terry. I have read all the reviews for Zena's and I can only imagine the people with negative reviews either had a fluke experience, are miserable hard to please people or just don't understand certain things about businesses providing personal services. I heard rave reviews from friends about Robert and Zena's, made appt. for haircut, got lost in the city and showed up 35+ minutes late. I was fully expecting to be told to reschedule (I would have totally deserved) but instead was pleasantly surprised by the fact that Robert and the staff were still very cordial and willing to work with me. Since I was so late, I needed to be flexible too. Robert is a busy man, with more appts than just mine. Why should my lateness affect the service he would provide to his other clients? He started my hair, we took a break so that he wouldnt be behind with his next client, then we resumed my hair and finished quickly. I have never had such a great haircut. by such a pleasant, entertaining and friendly person! I wanted to scream I was so giddy about my new cut! Hands down, I would reccomend Robert and Zena's to anyone who really wants great hair and great service. If you have had or do have a not so great experience there, maybe you should take a step back and realize maybe its you. This is a business, not YOUR personal glam squad. Oh, and not tipping....so low class. If you felt you were really given bad service you shouldve politely asked to speak to management or asked the stylist to correct what you believe was a mistake, but may have been miscommunication. With a better approach, you'd be surprised at the consideration you might recieve in return.
Robert Terry. Robert at Zena's has been doing my hair for about a year now and I absolutely love him! He is very knowledgeable and I always leave with fabulous hair. I can't even count how many different hair stylists I have gone to but none of them have given my fine hair the volume that Robert has. One of my favorite things about his cuts is that they are easy to style. You don't have to do much in the morning to make his cuts look great. He will really listen to what you want, but will also give you great suggestions if you ask. I have also seen him do beautiful things with all sorts of hair types. Overall, Robert does a wonderful job (with both cut and color) and is a lot of fun to be around!
Robert Terry is the only stylist in Baltimore I trust.
I'm sorry that Bray had a bad experience. I promise that it is not typical of this sqalon.
I've been going to Robert since 2002 and have never been disappointed. He is the only person I trust with my hair, and I have a LOT of it!
If I'm not sure what I want, he gives great suggestions. If I need advice or product suggestions, he gives me at least 3 that he loves.
I've sent numerous friends to him and have never had any complaints. As long as he is cutting hair, I will follow him wherever he goes <3
Thanks for the great hair, Robert!
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