NEW LOCATION - we reassessed the local institution from the Crab deck -- GREAT food and service, a maryland tradition
WORST SERVICE IMAGINABLE. I am working in Baltimore and decided to get out of the hotel for a meal. I sat at the bar and ordered a glass of expensive wine, an expensive appetizer and an expensive main course. I got my wine and then waited....and waited....and waited. And then they brought the main course. I turned it down and said I want to pay for my wine. I also asked for an apology and "Meagan B" shrugged her shoulders and said she thought the appetizer came...I was one of three people at the bar. She simple did not care. Luckily I have 5000 FB friends and 150000 twitter followers who I can also steer away from this place. Absolutely awful - and they don't care either! So neither should you.
ignore the good reputation. It was our first time in this restaurant though we have heard of the good reputation. We ordered steamed mojito clams as appetizer. One of the clams was closed and when we opened it it was full of mud! Even worse was the attitude of the manager, who came to tell us it could have happened in any seafood restaurant and was not a big deal! They did not charge us for the clams but the low health standard and the poor apology of the manager were unacceptable. I do not recommend Phillips to anyone!
HORRIBLE FOOD. This is the worst buffett I have ever been. The crabs were very overcooked. The food was not tasty at all. The crab cakes were horribly seasoned. I was very disappointed and would like a refund or something. I will be in contact with the mager or something because I cannot go on knowing that we paid about $70.00 for dog/cat food. This was not acceptable. do not eat here
Beware of nasty food and overcharging your account. Food was horrible. They overcharged my credit card for an additional tip even though, I left a cash tip. This is horrible and unnecessary. Also, management was nasty and rude. Service wasnt great. Beware... I am never going back here when I return to Baltimore.
Try the local places instead. My husband and I went to Phillips (the restaurant, not the buffet). This was our second time there in perhaps four years, and we will not be going again. If Phillips was the only seafood restaurant around, it would be more enjoyable, but when you are in Baltimore, on the harbor, with so many wonderful local choices - patronize the locals, especially those in Fell's Point, and leave the chains to the chartered bus groups. If you do want to try Phillips, be sure to (a) make a reservation and (b) purchase a gift certificate from the restaurant-dot-com website - we bought a $25 certificate for only $2 when they had them on sale, which they seem to do regularly.
Tasty. Go off hours and you can have a nice time! Lovely dinner on the waterfront in a casual atmosphere. I'm not going during peak hours again.
Save your Money!.
If you are looking for a good seafood all-u-can-eat buffet, do not go to Phillips. Their selection is very small and tastes exactly like the Phillips food you get from the frozen food section of your local grocery store. The crab cakes had so much filler in them, they tasted like old-bay seasoned bread; the crab legs were so small and overcooked, we threw them all away; the cream of crab soup was so thin that it looked like milky water and had no taste. They did have fried shrimp, fried clams and cold seasoned shrimp but you can get those anywhere and they will all taste the same.
Do not spend your time and money going here, go somewhere a little nicer where you will be satisfied. There is a reason that there is no wait (usually) here but there are hour(s) waits at many other places around the area.
I joined a chartered bus trip through work down to Baltimore for a "Crab Fest." The tour included an all you could eat crab lunch at Phillip's. By the time we arrived at the restaurant we were all salivating thinking about enjoying Maryland blue claw crabs. We were escorted to a back room with long tables already set with bowls of potato salad and cole slaw ready for family style serving. We were then served fried chicken which we hungrily ate.
There was a long wait for the crabs to arrive. When they did, they were extremely small, overcooked, and worse oversalted to the point of being inedilble. I never even got to use my wooden mallot to open the delectable claws because the majority of the crabs were missing their claws.
We all realized they served us the chicken because we wouldn't be eating crabs.
Phillip's lost a chance to wow 100 customers from out of town. Instead they lost our business and the business of our friends.
Eat at M&S Grill instead - the food there is fabulous!!
Phillips HarborPlace Buffet in Baltimore.
It was the worst seafood buffet ever for $28.99, I would expect a better selection of shellfish and Phillip's signature crabcakes, instead we got crabcakes that is sold on supermarkets for a buck a piece. No fresh clams, oysters, or crabs. Everything was over fried, overbreaded, and very dry. Even the cold shrimp was too dry from freeze burn. The meat choices were ribs and carved roast beef. The roast beef looked like dog food, overcooked and dry, and the ribs looked worse, I couldn't put any of those two in my plate. The crab legs, were the only thing worthy of the money, but even those were dry.
HEY PHILLIPS MANAGERS, TAKE NOTICE. EITHER YOU CHANGE YOUR COOKS, OR GET BETTER SEAFOOD.
the lunch hightlight was the deserts, the pastry chef must be the best in the Harbor, he should recomend to the manager a seafood chef that takes pride of the food, as he takes on his pastries. The cakes and pies were the best I've ever eaten in a restaurant. DESERTS WERE THE BEST
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