Today Randy and Chris at Mid-Atlantic
Muffler went out of their way to find a $75 solution to my car’s problem, to avoid having to replace a $450 part. It wasn’t the first time they bent over backwards to do the right thing for me.
Several years back I tentatively drove my car into Mid-Atlantic Muffler, surprised that I’d actually made it all the way to the garage. At 20mph it made a remarkably loud thrumming sound that seemed as if it were coming from everywhere at once. If I tried to get up to 35 – which other drivers really prefer when you’re driving on 83 – the car shook and made such a deafening sound that I half-expected the car to just break apart. I described the problem to Randy, and he asked for the key. He spent 30 seconds driving it to listen to the sound, and asked which tire I had just changed. Earlier in the week I’d had a tire replaced; I told Randy which one. Apparently the tire guys were sloppy and had not properly tightened every bolt. Over the course of the week it loosened, and a heavy car on top of a slightly wobbly wheel makes quite a racket.
I need to digress for a moment, but I promise it’s relevant. I’m a business and real estate attorney. Once in awhile a new client brings me what the client thinks is a time-consuming problem, which I can solve for them in 10 minutes. Before I send him a bill for more than just $20, I sometimes relate an old anecdote: A factory assembly line came to a complete halt for no apparent reason. Hundreds of workers had nothing to do, the factory was losing tens of thousands of dollars in lost productivity, and no one could figure out why. They flew in a guy who’s the top expert in the field. The expert asked a few questions, replaced a $2 widget, flew home, and sent an invoice for $50,000. The factory manager called the expert and said “Hey, we’re grateful for what you did, and of course we understand that we need to reimburse you for your travel costs and pay you something for your time, but all you did was replace a widget. Can you please itemize this for me?” The next day the factory manager received an itemized bill:
Knowing which widget to replace: $49,998.00
I understand that expertise has value, and that the amount of time it takes to perform work isn’t necessarily a measure of its value. A less honest mechanic could have convinced me that the car needed hundreds of dollars in work. An honest mechanic who wasn’t as experienced as Randy might have spent a couple of hours checking everything out before figuring out the problem, and then bill me for the time. And even an honest mechanic who knows his work well enough to diagnose the problem that quickly, but who doesn’t bend over backwards so far to be fair with his customers, could have charged me something. But Randy refused to accept anything from me, even after I urged him to let me give him something for his time.
Take your car to Mid-Atlantic. You won’t be disappointed.
Best Car Repair and Service. We have been taking our cars to Mid Atlantic for years and we have always received honest, fast and reliable service. They have always stood by their repairs, priced their repairs as low as anyone else and, most importantly, done great work. Randy and Chris and all of the folks there treat customers like friends and run a great shop.
Best Auto Repair/ Best Customer Service. The bad review was written on Sept 3rd yet they talk about the snow three months ago? I have used this place twice the last was this October. Both times they have bent over backwards to get my messed up muffler right for an extremely reasonable price. I was burnt by bad repair shops just down the street from them. Talk about throwing good money away! Go talk with Randy and you will see that whoever wrote that bad review has a mental problem. Read the good reviews and then you will see what I am talking about.
Randy and His Crew Are the BEST!. I don't know about you, but anyone that has anything bad to say about him and his crew are true A**holes. He has to be the most realist mechanic I know. He is not here to break your pockets and he works with you. His work is phenominal and he is just an all around nice guy. Earlier this year, I purchased a car and I had not had this car for 6 mths before I needed a Catalitic (spelling) Converter. What would have cost me close to 600 from where I purchased the car(with a warranty) only cost me close to half of that. I was really pleased with his work and his professionlism. I know that if I ever need work done on my car then I would not go any where else:-) his work speaks for itself and anyone I know that needs work done to their vehicle, I recommend him, hands down. The guys at Mid Atlantic are the epitemy of GREATNESS! Keep up the excellent work.
TERRIBLE CUST SERVICE. About 3 months ago when the snow hit md really bad i damaged my muffler i had a recomendation to bring it here to get it fixed while i was at the shop the also were "supposed" to fix my alinment which was also very off when i went into the shop after the work was done they man who does the alignment said he couldnt fully fix it because i take my turns to sharp i know for a fact this is not the case not knowing enough about cars i said nothing, i recently just got my car repaired from another body shop that i fully trust after the did the work they found out that my left tie rod end was so badley damaged i was basically driving a death trap the men at mid atlantic would have seen the damage to this part had they properly fixed the alignment in the first place,i called mid atlantic and explianed to them what my mechanic said and asked if they would fix the alignment again without chrage since they didnt properly do it the first time,the first time i called the employee i spoke to was rude and rushed. i called back and asked if i could speak with the manager this time a diffrent employee answered the phone yelled at me that he had already told me they wouldnt fix it no i couldnt speak to the manager and the cussed and hung up on me. i was so horrifed at being spoken to like that i called a third time and asked again to speak to the manager this time i finally got him after i got yelled at a THIRD time by one of his employees when the manager picked up the phone he proceeds to yell at me that i didnt know what i was talking about and that my mecanhic was a "dumbass" and hadnt been in the business long enough (mind you all i wanted done was my alignment refixed since it wasnt fixed the first time) he then kept yelling at me for another 15 mins without letting me explain the situation to him he then proceeded to "threaten" me with id like to see you bring that part down here nonsenses finally at the endof the conversation after being cussed at by four diffrent people and yelled and cussed at by the manager he told me he would fix the alignment for free . personally i think if you know anything about customer service you DO NOT cuss at someone who is trying to bring you business. it was horrible i would not reccomend going tomid atlantic to anyonethey were incerdable rude didnt fix the inital problem sceamed at me and told me off . DO NOT GO TO MID ATLANIC FOR ANYTHING THAT WAS THE MOST HORRIBLE CUSTOMER SERVICE I HAVE EVER RECVED.
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