In the past I have had generally good experience with the Eastern Ave location of tenpachi. Tonight I had a 5:15 appt. I arrived at 5:23. I was late. Two stylists sitting in the chairs. No customers present. They asked me to reschedule because I was late and they had a 5:30 appointment. I told them to forget it.
If I arrived on time at 12:00 for an appointment and they weren't ready do they have to leave!! What would be my recourse? Absurd!!