I went into the Belvedere location on Christmas Eve and selected 3 roses, 3 stems of hypericum. I wanted a simple bouqute and didn't plan on spending more than 10 minutes in the shop...but it took at least 10 minutes before any of the 4 employees working behind the counter said anything to me (there was ONE other customer in the store. ONE). I asked for watertubes, which I didn't receive and a few pieces of pine. I received 3 wispy stems of pine and a pretty hideous wrapping job that took another 10 minutes for an employee to complete. I've worked in many flower shops over the years and was expecting to pay about $18.00 for my small bouquet, but it somehow came to $25.00. The whole transaction was ridiculous and I suggest you go ANYWHERE else for flowers.