The only word I can use to describe
this place is incompetence.
We ordered a 'reveal cake' in which the cake is the either blue or pink on the inside without being able to tell from the outside, so when the cake is cut, it reveals the gender of the baby. We gave them a week to do the cake. When we picked up the cake 5 hours before the party, the icing was thin enough that you could tell the color of the cake on the inside, it had bubbles and cracks in the icing, and the overall decoration looked like it had been done by a ten year old. It was absolutely horrible. Oh, and the color on the inside? Super dark (and nearly a different color). Sad that they said they can do baby colors, then when we pick up the cake tell us they can't. Asked them to fix it, and they said their baker was out for the weekend. I regret even trying to give them a shot, and should have known better when I first walked into the store.