Great Customer Service.
I've been living in Western Maryland for about four years and I have visited four BMW dealerships to have my 325xi serviced. I usually never leave reviews on websites because my expectations are rather high and not often exceeded. When I am disappointed, I choose to forget it and let it go. Russel BMW has actually made me a fan.
The locale is similar to others I have visited. The waiting area was a bit nicer, but nothing fancy. The service costs were explained to me and I felt very comfortable about the process and it didn't take too long. The whole experience felt a little above average, at this point I was planning on returning but I was not a fan yet. Within a couple of days after they serviced my vehicle, I received a letter from BMW North America about a recall. Coincidentally, one of the things I had done on my vehicle was the recall and I got charged for it (the letter said it was a free fix.) I got a hold of Jamie and Jeff and they were nothing but helpful and accommodating. They respected my time and worked with me to get the refund. It wasn't much dollar wise, but they have earned a loyal customer by dealing with this rare case with professionalism and common sense. And I got a refund check last week!
I admit most BMW Dealerships do a good job as a result of all the training they get, but Russel BMW in Baltimore performs at higher level. I will definitely be returning and I recommend them to anyone.
Exceptional people. Constantine and Rodney were exceptional and it was a pleasure working with them both.
outstanding job. Ralph has done an outstanding job taking care of Peggy and I on our BMW purchase. I have been working with him since I turned in my 535 lease in 2008. He's great!
Exceptional all around!. The service was exceptional on every occasion and I was very pleased. I would never think about going anywhere else to service my car except Russel Automotive.
Very nice!. Pleasant experience all around.
excellent. Excellent experience. Al Horowitz was patient, well informed courteous and easily available.
Best service I’ve ever had!. Tom couldn't do more for me! He had a loaner waiting and I was in and out in no time. Tom kept me apprised of how the work was going and I'm really glad I have him to call at Russel!
A++. I just recently purchased a used BMW under warranty and need to have several issues addressed with the car. Went to Russel BMW and they have done everything right thus far. Identified problems with the car and repaired those items covered under warranty. They even gave me a free loaner car even though I did not purchase the car from them. I would rate their customer service and service shop as being grade A+.
Courteous and trustworthy. Everyone I dealt with was very courteous and helpful and trustworthy, honest and down to earth. And they an excellent job of communicating and trying to meet your needs.
Classy service!. Classy customer service, not just classy cars! It’s like being pampered while you’re there trying to purchase a car. But the staff is really nice and friendly, and they know their business too, they are definitely professional. You are in good hands at Russel BMW. I recommend this place to all.
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