5530 Baltimore National Pike, Catonsville, MD | Directions 2122839.290374 -76.722623
Mon - Fri, 7:30am - 6pm; Sat, 8am - 3pm; Sun, closed
Very satisfied! We have taken several of our cars there and always matched the paint, even on the older cars. They treat us like family, never rude or condescending.
Jacob and Howard are very professional.
Exellent Service – We took our 2007 Accord there for repair work because we wanted a Honda delaer to do the repairs. They were very professional and kept us informed during the whole repair process. Our car loooks great - thank you.
great job! – I recently had my 2003 Accord in for repairs after being hit by a deer. I have been very happy with the repairs and the time it took for them to get my car back. Jacob and the staff were very pleasant to deal with and I would highly recommend them.
NO! – My car was taken in March 8 after an accident, only because out of the few collision places I had called, it was the one that gave me the shortest amount of time for repair. Mid-March was the first estimation. As that time approached my claims adjuster called and said they had found additional damage and it should take another week or so at the longest. As that time approached I called O'Donnell and they told me no, it would not be done soon, but it should be done the first week of april. I call back the first week of april and am told no, it will not be done this week but the beginning of next week (April 9). I call the next week and am told it won't be done until the END of the week (April 13). I call back then and am told it won't be done until the end of next week (April 20). I call back a few days before that and I am told it won't be done until April 27th. Finally I talk to the manager who apologizes for the long wait and tells me he will pay for 7 days of the rental car we have. Ok, so that was nice of him and I calm down for the time being. I call back April 24th to make sure it's still going to be ready on the 27th and I am told yes. I call back on the 26th and again am told yes. I call the morning of the 27th and I am told it IS ready and they will call me when I can come pick it up. I wait all day and no one calls. I call this morning (april 28) and they say no, it won't be ready until monday the 30th. NOW I am fed up so I talk to the manager again and he proceeds to talk to me like I am a moronic 3 year old. Who even knows if it will be done on monday, but I am never going back there and I suggest unless you want a $600 rental car bill, you don't go there either.
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