We have used NAH for our pets' care over the past 3-4 years. Recently, we had to make the difficult choice to put our beloved 15 yr old husky-lab 'Jasper' down. The staff were never bothered by our hundreds of questions, walked us through the entire process, and were remarkable kind through this time. We received a sympathy card in the mail about a week after his passing with a hand written note from each of the staff members, including the vets.
The quality of care or pets received was always impressive. They are reasonable in their pricing, although any pet owner knows the cost of care is not cheap. More importantly with regard to pricing, they are up front in their pricing, so I have never been caught off guard by anything.
When the time comes for us to get another dog or cat, we will most certainly choose Northwind Animal Hospital as our place for veterinary care.
Wonderful!. I am so thankful that my sister referred us to this wonderful animal hospital. We take our 14-week old pomerarnian, Frankie, there and are always greeted warmly and treated well during the entire visit. Frankie broke three legs over Labor Day weekend, so we have been pretty frequent visitors to the animal hospital and EVERY staff member we have come across seem to care deeply about my little guy. Couldn't ask for a more compassionate facility!! I highly recommend Northwind Animal Hospital!!!!!
Caring and Compassionate. I had to have my very sick cat put down this past weekend. I had adopted her from the Humane Society three months earlier, but they were rude and completely lacked sincerity for my situation and my ordinary vet's office was closed for the weekend. Not wanting my cat to suffer through the weekend, I called Northwind Animal Hospital just a few minutes before they were closing for the day. Without hesitation, they told me to come in and they would euthanize her that day. I am so touched by their compassion, both for the wellbeing of my cat (who they never saw as a patient) and for my own feelings and safety (requesting that I drive safe getting there and leaving, knowing how distraught I was). Instead of rushing me through the process so they could close the office, Dr. Triplet set aside time to ask questions to be sure I was making the right decision and she was very gentle with Mo in the last few moments of her life. If I decide to adopt again, I will absolutely use Northwind Animal Hospital. I cannot thank the Dr. and staff enough. They made the process of letting go just a little easier.
My family has used Northwind for a very long time. They have alway been caring and extremely helpful whenever I have had a problem. I took my beloved Lab to them for years, when it was finally time to have him put to rest the staff cried with me. I got a wonderful card a few days later with memories of the staff had of my dog. Over the years I have recommended them to dozens of people,all who have great things to say about them. Dr.Russ recently saved a friends Chesapeake puppy whom had horrible hip problems,his first vet told him to put her down immediately,she would never walk again. Dr.Russ did the surgery on her and she is now a happy and energetic 2 year old!!!
I will be returning with my new puppy,And will only recommend them to others!!!
Dr. Russ Worth the Drive. A friend and fellow animal lover recommended Dr. Russ to me about five years ago. I began taking my dog to him, and continue to see him even though I have moved more than an hour away. My dog had what we thought for a couple of years was an irritable bowel (what a mess!), but it turned out to be a thyroid condition. I think Dr. Russ was conservative in running diagnostic testing because of the costs associated with them, which I think is considerate and addresses the concern of those people who complain about how expensive the practice is (don't get a pet if you can't afford to give it the care it needs). Once I told him it was okay he ran several tests and we found out my dog's thyroid levels were super low. Now I give him a pill twice a day - he feels great and hasn't had a bowel issue since he started on the meds. He's had some other non-related health issues we're still addressing, but what impresses me about Dr. Russ is that he takes his time with us and explains things thoroughly not only during our office visits (when there's a charge for his time), but on follow up telephone calls (where there's no compensation). None of the doctors I see for my own health would fit in a 10-minute telephone conversation with me in the middle of their day! Dr. Russ seems to genuinely care about my dog, and I would assume, all of the animals he treats.
Just a Thank You. My mother requested I put a good review online for this hospital because they were compassionate and helpful while her beloved cat died of cancer. We had her put down today and and would like to thank the staff for their kind, friendly service.
Nothing but the best for my little dog. Dr. Russ and his staff have gone above and beyond for my pets, which I love dearly. The staff are friendly and very helpful. Dr. Russ shows true compassion for his work and his patients. My little Jack Russell, Britney loves to go to the vet , all I have to say is do you want to see Dr Russ and she gets very excited and runs to the door. If it wasn't for Dr Russ I wouldn't have my Sasha six toe cat, he saved her life. He is very knowledgable and truly loves his furry friends.
GOOD COMMUNITY VETS. POLITE AND PROFESSIONAL STAFF.DR RUSS SEEMS TO GENUINELY CARE ABOUT THE ANIMALS,AT LEAST MINE ANYWAY.ALSO HE KNOWS HIS CRAFT,AND THE 1 TIME I HAD A BEEF ABOUT A CHARGE IT WAS TAKEN CARE OF. (BY THE WAY-THE GUY THAT SAID DR RUSS WAS HITTING ON HIS GAL,SEEM A LITTLE INSECURE-I TRUELY DOUBT IT)
Happy Customer for years. We have been using Dr Russ for years. He is the only vet there. We had to put one of our dogs down a few years ago and he cried with me. Don't say that he is in it for the money. Vets don't make a whole lot when it comes to all of the aggravation that comes along with running a business. Our pets are members of our family. We are very happy with the service and care provided by Dr. Russ.
Best Vet EVER. Everyone at Northwind animal hospital goes above and beyond. The prices are more than fair, and the services have never been anything but perfection. The girls on the phone are polite & helpful, the people working in the rooms are attentive and caring, the kennel staff is hardworking & pleasant (and always keeps my pets happy while were away) & and the doctors are absolutely incredible! Also, the entire staff is knowledgeable and able and willing to answer questions. I will continue to go to Northwind animal hospital because they care about my pets and me! Amazing!!!
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