Spa On The Avenue

Terrible Service. My first experience at Spa on the Avenue was terrible, but I decided to go back for my nieces' first manicure and pedicure. I figured they are kids, the services aren't complicated, and they are the only spa in the area. What could go wrong?

Once again, we received the most horrendous service. They took the girls back, put their feet in the tubs and then left them there for 25 minutes before returning. After working on their feet for about 10 minutes, they covered them with towels and then disappeared for ANOTHER 25 minutes. I went to the front desk to see if they could help, to which I received the response "I am not sure what you want me to do about it." I then tried to find someone - anyone else - who worked there. Finally, I approached two women, asked if they worked there, to the response "Yeah, why?" As soon as I mentioned the long delay, the two technicians suddenly reappeared from their break room and went back to work.

On to the manicures... during the manicure, our technician was informed that her 5:00pm appt was here and getting angry - as it was now 5:30pm. From that point on, both technicians complained throughout the manicure about "these little girls getting pedicures and french manicures and designs and how is she supposed to be on time?" (Forgetting of course the 50 minutes she left them sitting at the pedicure station).

I said nothing throughout, hoping to fake a good time for my nieces. However, when we left, and I asked them if they had a good time, their response was "Well I didn't really like the ladies, they complained ALOT and left ALOT."

ONE ADDITION: I just called to complain - which I have never in my life called a business to complain - and the manager told me all the reasons why my complaints were invalid and that she couldn't do anything about it and would leave a note for someone else. "I'm sorry" was never said.

My special treat for the girls' birthday was ruined by the continued poor service delivered by Spa on the Avenue. Unfortunately, they are basically the only spa in the area and seem to feel good service is not necessary.…

she is the best- REBEKKA. i have been taking my daughter to Rebekka for about 5 years now an she loves the way Rebekka cuts an styes her hair, my daughter always walks out with a smile on her face Rebekka your the best an she will keep coming back to you!…