Just like everyone else, I had a TERRIBLE experience with Francesca. The owner is extremely disrespectful and rude. Not only is her shop dirty with stained carpets and pins on the ground, the customer service is horrible. She is very nice to your face, but as soon as you have a problem and ask for help she immediately turns on you, treats you like garbage, and even yells! I would NOT, I repeat, NOT, recommend her shop to anyone who values customer service and getting a good deal.
This review is to express my grave
dismay with Francesca’s Bridal Boutique and their services for my wedding on September 15, 2012. I am truly disappointed in the recent conversation that I had with the owner Rick on September 21 and 24 expressing that he would not reimburse me for any portion of my expenditures that I made to rectify a situation that Francesca’s Bridal Boutique created for my Best Man.
I originally employed the services of Francesca’s when I met Rick at a Bridal expo in Baltimore at the Pier 5 Hotel. I was assured that this was a family business, small and focused on quality and customer service. What I received in the end was a disgruntled, abrasive, and unapologetic owner, who dismissed the hardship that I endured on my wedding day. My groomsmen were from anywhere from an hour to 6 hours away from the store. I was assured by Rick that I shouldn’t use a company like Men’s Warehouse, though they are located in many cities, because I would be treated specially at Francesca’s. I arranged for all of the groomsmen to call in their sizes and HEIGHTS to Francesca’s. In the tuxedo arena, where outseams are the measurement that is most commonly mixed up with the inseam, I would have thought that my brother indicating that he is 6’2” would alert a TRAINED professional to recognize that a 34 outseam was incorrect. Shockingly, when given the height, the warehouse from which Francesca’s orders from sent the correct pants (44 inches outseam) to the store and your representative sent them back, thus replacing them with a 34 outseam for a man who is in excess of 6 feet. Does this make sense? No. Even if, she believed that a man that tall could have the same length legs as a woman who is 5 feet tall, this entire situation could have been resolved by a simple phone call to clarify. That is what you expect from professionals who are supposed to be experts. Francesca’s held itself out to be a boutique of trained professionals who should have had the ability to catch this type of error.
When I contacted Francesca’s and spoke with the owner Rick, I was treated very poorly and basically told it was our error and nothing would be done to rectify the $75 dollar expenditure on new Tuxedo pants I made at Men’s Warehouse the MORNING of my wedding trying to get this issue resolved. An olive branch in the form of reimbursement of even half of the amount would have shown goodwill and an apologetic spirit. It is truly unfortunate that customer service is not one of their highest priorities..
I had a terrible experience. I went in in march for my bridesmaids, the woman who helped us was great, i felt great about the dresses and ther service...and thats where it ended. I was told the dresses would arrive in june, in june i was told august, in august i was told september, in september i was told by the 14th I finally got them the 18th. two of my bridesmaids were able to get their dresses altered the other had called and emailed, getting no response so she decided to go down on a staurday keep in mind this is TWO weeks before my wedding and the shop was CLOSED on Saturday, she may have known that had they returned her calls?! The first time I called in spetember i was explaining to the woman all the wrong dates i was given and she said "CALM DOWN, YOU HAVE OTHER THINGS TO WORRY ABOUT." ummm no I dont and I wasnt even upset at the time. I just called this morning to speak with a manager to let her know of my experience, I am pretty sure its the same woman who told me to calm down, and she again was rude and condscending but with a very sweet voice hoping to cover up her rudeness. AVOID THIS SHOP! we had much better results at amanda richie on joppa road!
Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in the store. We ended up finding my dress at another store, but enjoyed working with Jeri so much, that we ordered the dress from Francesca's because we wanted to give them business and continue working with Jeri. My mother and mother-in-law both ultimately ordered their dresses from Francesca's as well. Despite our initial positive experiences, things quickly went downhill and never quite redeemed themselves.
The staff was very unresponsive, rarely returning calls until we had left repeated messages. Jeri stopped recognizing us and we rarely saw her at the store. My mother's dress arrived without the extra material she had purchased from the designer for a shawl. Francesca's showed little interest in finding the material until my mom repeatedly urged them to track the material so that it could be located in time to make the shawl for the wedding. Once it arrived, the employees did not communicate with each other and the seamstress was never told that the material had arrived, thus further delaying completion. The seamstress altered my mothers dress and made the neckline uncentered and did a horrible job creating the shawl. A second seamstress at Francesca's luckily corrected the alterations one week before the wedding.
My mother-in-law ordered her dress and was under the impression from Francesca's that it could be shipped to her in Illinois without additional cost. However, this did not prove to be the case and my mother-in-law had to pay for shipping.
My dress took multiple alterations to get correct, during which Francesca and the seamstresses blamed me for losing weight, despite my weight maintenance. The first seamstress did not know what a sweetheart neckline was, despite her promise to create one for me when we ordered the dress. She created a terrible neckline that required a second seamstress (also at Francesca's) to correct her mistakes. The first seamstress also dripped blood down my dress before realizing that she had stuck herself with a needle. Thankfully the blood stains came out. The seamstresses created pleats down the back of the dress that were not a part of the original dress, then claimed that they were supposed to be there. I had to show them the dress on the designers website to prove that the pleats were not a part of the dress.
Despite ordering my dress nine months before the wedding, my bridal gown was only ready two days before the wedding due to all of the alterations problems. Francesca and her staff showed little remorse for all of the complications we encountered. Each time I went to the store, I was terrified that there would be more setback and new problems. By the time I picked up my dress for the wedding, I could hardly bear going into the store because I was so tired and frustrated with their poor service, lack of communication, and low standards. Overall, I would never recommend this store to anyone. If you find a dress that you like there, please try to order it from another store; I wish I'd ordered the dress from the original store I found it in.
Through my experience, I truly believe that once Francesca's gets the sale, they immediately stop providing any customer service.
Excellent Service!!. I absolutely had a wonderful experience at Francesca's Bridal. I recently visited the salon after Thanksgiving without an appointment. My mother and I were greeted as soon as we walked in the door by a very welcoming consultant. Even though they recommend appointments, someone was available to help us! I am on a very strict budget and I was nervous I wasn't going to be able to find something. My consultant was wonderful, she helped me find everything I was looking for while staying within my budget! I felt so special and beautiful after I left. The salon has a variety of gowns to choose from along with bridesmaids gowns and mother of the bride/groom gowns as well. I would recommend this bridal salon to all of my family and friends..
Avoid at all costs!.
I was actually told that I would not be allowed into the store until my scheduled appointment! At which point, I vowed to never step foot in there and to share this experience with everyone possible.
First off, I left a message on their answering machine asking to make an appointment in a couple of days to find a wedding dress. 24 hours passed and I never received a call back - I had to follow up with them!
Then, the day of my appointment, I was running a bit ahead of schedule so I called to see if someone would be available to assist me earlier than planned. When they told me none of the attendants were free, I said I would just like to look around ahead of time before my appointment. I was told that I was not allowed to do so! I said "Excuse me, I think you misunderstood..." and I was rudely cut off by the person on the other line who said "No, I heard you and you will not be allowed in the store until your scheduled appointment." At which point, I promptly asked them to cancel my appointment since I would not be doing business with them.
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