Ikea

Keny M.

Joined 9 months ago

Please hire more people!!!! The products are truly unique and pretty well made, considering the price point, BUT you can expect to wait up to 30 minutes when you call. Getting solid info on their website is a joke as well. Sadly, the automated phone system refers you to the site and the site refers you to the local call center. When you do travel to the store, finding a floor salesperson is a fun little game in itself. It's like a wheel of despair! Great products, horrible service model.

Doesn't Recommend

jdrafferty

Joined 5 years ago

Painfully bad customer service in case of a problem. After spending hundreds of dollars and four round trips to Ikea in an attempt to resolve an issue with one of their wardrobe cabinets, we are extremely upset and frustrated.

We put the wardrobe together and the factory-drilled holes splintered as soon as we lifted up the wardrobe to stand it upright. That required undoing hours of work, carrying a huge and very heavy load up and down the steps and out to the street to load, and another trip to Ikea to return the wardrobe. Once the new wardrobe had been put together, the sliding doors would not open and close properly. This caused way too much time on the phone with the help line (which didn't help at all) and another trip to Ikea. The manager, Jeff, was as mean as he could be, trying to pacify us but acting as though he did not care at all that we had spent hundreds of dollars, several trips, time and aggravation and were ending up with an apparently defective product. Last time we'll be buyinig at Ikea. The employees are helpful but while Ikea brags about its environmental care, it's customer care for problems is nonexistent.

Doesn't Recommend

monqua

Joined 4 years ago

POOR CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. On April 29, 2009, I decided to surprise my husband with a brand new designer platform bed for our bedroom. The saleslady was almost certain that the bed would more that likely fit in our car. Once, we arrived at they were front of the store and actually got to see the actual size of the boxes, we knew instantly that it was not going to fit in our car. We were given a couple of options, one in which we definitely were not going to consider. we were told to have everything delivered for 100.00 dollars only after paying 400 for the bed frame and slates. We made an agreement with management to come back and get our paid merchandise being as though we would have our suv. The very next day, it was a terrible storm, and we did not want to risk carrying anything on top of our vehicle, so we decided to return the next day. The very next day the store manager called us to let us know that they were refunding our money and the items were being put back in stock. Now, this doesn't sound that bad does it ? Well, would u believe it if I told you that we were told that any store bought item would be held at a storage cost of 20.00 per day after if the merchandise was not picked up. In addition, to that the store manager was very rude and nasty, and even accused me of lying about the thunderstorm that took place on the evening of my original pick up date. This so called manager even went out of her way to ask one of the employees in the background if it indeed rained or not, and felt stupid when the person confirmed that it did rain. After, hearing all of this I was highly upset with her and made a conscious decision to make noise about the whole establishment. We live in a very crucial time and I think that it is very imperative for businesses to keep all of their customers. At this point, I will not recommend anyone to shop their because of the experience we had. I have been shopping at ikea for over ten years and one incident has cost them a customer. Today, is April 28, 2009 and we are going to pick up the merchandise and this will be the last time that I return. To sum it up, I don't recommend this place to anyone who cares about customer service support.

Doesn't Recommend

shopper42

Joined 5 years ago

IKEA is it honest or not?. A few weeks ago I've purchased office mat. Trying to bring my car closer to the door I've left this item at the checkout for less than two minutes. When I came back the item was returned back to the stock. No complains were accepted the clerk told me this is a policy of the store that all items not attended even for the short period of time is restocked for the resell. Writing to IKEA HQ didn't help either. What you think is it a still or not?

Recommends

Contributor

Joined 10 years ago

Low prices and sleek, modern design draw shoppers to this interior decorating superstore.. In Short
Hopen, Malm, Aneboda-no, those are not suggestions to name your pet, but the Swedish names of IKEA's designer furnishings and decorative odds and ends. Created with a "one-way" layout in mind, shoppers weave through a labyrinth of seemingly endless showrooms stocked with equipment to creatively accessorize every room under the sun. With patrons ranging from groups of freshmen students looking to outfit their tiny dorms to entire families, the store offers a huge repertory of styles, patterns and colors for every unique taste. And speaking of tastes, the small restaurant just beyond the cashiers serves up traditional Swedish fare for those who worked up an appetite.