Shopping >Gold Valley
They ruined my watch ..
I went into Gold Valley Jewelers at Security Mall to get a battery replaced in my high end watch.
Firstly, the Asian lady there can barely speak English. I don't intend to offend; it just makes it difficult to communicate with her. A couple minutes later they were finished. I looked it over, meticulously as always, and noticed the backing of the watch was damaged by the process. I showed the person who replaced the battery, who acknowledged the large grooved scratch that spanned the entire width of the backing was not there before. He tried to justify the situation by saying "come on bro it's on your arm". "I'll throw in the battery", he said. 10 dollars in this situation means nothing to me. I expect my watch to be in the same condition after the battery is replaced as it was when I walked into the store - almost perfect. Needless to say I got the manager who seemed to care less about the situation. His attitude was lackadaisical and at one point he looked at his associate and smirked while we were discussing ways to mend the situation. He must have thought I was being over sensitive about my watch which probably cost more than her monthly wage. The watch has been buffed , but still the ugliness of that correctional activity is exposed , because the scratch is so deep. Take my advice or leave it. They are unprofessional and I will never go to Gold Valley anymore , nor will anyone in my family or friends !
Great jewelry store. I read the previous reviews but I don't think it applies to everybody, because I shop their couple of times and their selection Is huge, I was satisfied with my purchase and they offered me a great service. their associates are very smart and knowledgeable, I wouldn't buy jewelry anywhere else beside gold valley.
Words can't describe how bad!!.
If you are in the market for fine jewelry- don't go here. My fiancee purchased my engagement ring in October 2008. The day after he proposed I noticed a diamond had fallen out of my ring. We didn't think it was a big deal at the time so we called back to VeeJay and he said to bring it in. We were offered no apology but they put the diamond back in. To make a long story short, the same ring , diamonds has fallen out 5 different places and each time no apology is offered and I am blamed for "banging my ring around". This is funny because the ring is in the box when I shower, do house work, sleep etc. All of my friends wear their rings 24/7 with no issues but the diamonds keep falling out of mine. Once the diamond fell out the 4th time we took it to other jewelry stores in Pikesville to get a second opinion and were basically told that the ring was poorly made. My fiancee asked for his money back and was told no but they could recast the ring in platinum for an additional $2000. Nice. At this point, the ring is a sore subject for us. You would think that when you get engaged your ring would be great and actually hold up through the engagement. I've been engaged for 6 months and the diamonds have fallen out 5 different times. How is this ring supposed to last the rest of my life? Okay , we tried to trade the ring in towards an other , but , every time we went in, the sales people acted like they had never seen us before. They could never locate the certificates for the horrible diamonds they were giving us and over charging us for. Always wanted way more money to upgrae the diamond, although the diamond they would put in the ring was not the one we had chosen. I agree that tey pretty much ruined the whole ring and engagement experience for me.
My experience echo's all the other reviews here((
P.S. Cigarette smoke odor has a way of lingering in the Gold Valley area . It's a nowadays horrific reality !
Terrible service ..
Following the thoughts and feedback review of my friend about that store , I have a word to say, too :
I couldn't believe what bad service we got a week ago, when we went in to buy a pair of gold earrings to replace a pair that I had lost. The salesperson clearly didn't want to bother with us for such a "cheap" item and kept trying to blow us off, at first saying that they had nothing more than what was in the cases. Then another person lazily suggested that they might have something in the back, at which point they pulled out a whole box of earrings! They clearly couldn't wait for us to leave, even though we were the only customers in the store. Incredibly foolish of them, since we certainly won't be coming back to look for more expensive pieces (didn't he notice I was wearing diamonds?). I normally don't write reviews but I was so incensed, I sought this site out.
Diamond isnt what it seems.. I bought a 1 carat diamond ring from them back in april of thisyear (2010) and its not Sep. and the engament failed months ago and its been siting the whole time. IU attempted to sell it to J browns jewlery store as they by back rings and gold and the appraiser said that the ring was cut poorly and the quality was horrible, and in so many words...a piece of sh#@. I called Gold valley and they told me anyone can say bad things about the work, etc etc. I started calling a few places and now plan to get it appraised to see whats what. I called them back asking if they do appraisels and in a shaky voice I got a long version of no! That they do original appraisel i.e. original worth. Not of the diamond. I am going to have major words with them if this ring turns out to be some B.s. or if the Jewler atj browns was trying to be cheap because he only offered me 50$ on a ring i paid 1200 for in April and was barely worn.
A shameless rip-off ((.
I had some pearls that I had purchased in southeast Asia and wanted to get the turned into some earrings for my girlfriend. I walk into the place thinking that this is a custom show full of artists who will know exactly what I can do within my budget. The boy helping me was nice enough but after explaining to him what I wanted to try to do - rather then suggesting solutions busted out a parts catalog of jewelry stuff. Not knowing what anything was or how it might go together it was all a foreign language to me - how was I supposed to know what pieces to put together? I instead looked around at the samples in the store until I saw something simple I liked. He showed me the pieces that were used and I could see that they only costed about $10 total and asked him to let me know how much the whole thing would cost and that I would be right back. He said to ask for a different person when I came back cuz he was leaving store to do a deposit . Upon retuning I asked for the boy "Mike", but apparently he was too busy, but another boy - "Johny" came with a hand written quote that he couldn't even read. When I asked a question he would have to go back and ask some other guy... In the end he wanted to charge me $100 to drill a hole in the pearls and then $40 for the $10 post that you slide through it. It was going to be close to $200 when it was all said & done. And it would have looked totally ordinary. I almost went for it but decided to try another Jeweler - Guess what? The other Jeweler (Glazer) - $30 and that included customizing a pair of vintage silver earrings so that I would have a pair that were truly unique.
If i was dropping 10G's I'm sure things wouls have been different.
When diamonds become girls' worst friends !. I had purchased a diamond from Ram and Suny "Gold Valley" jewelers , I had done business with'em for 12 yrs. At the time of purchase, I asked for an appraisal & diamond certificate. It took 5 months for the appraisal, and then all he could come up with was a copy of a certificate from EGL. I insisted on the original, which he couldn't get. Then he said he was going through IGL (Independent Grading Laboratory). That came back in about a week. It looked like an original, but had no contact info, no date, no plotting, and listed the stone exactly the same as his appraisal & the copy of the 1st certificate. Neither lab had the diamond when they supposedly certified it because I had it. I have had several correspondences with him, usually doesn't answer. I have complaints with the BBB, State of Md.Consumer Div, Federal Trade Commission, and the Jeweler's Vigilance Committee. Ram has told some of those agencies that I just can't afford the ring-that's why I am doing this. At my own expense, I had the diamond appraisal by a certified gemologist, and then sent it to GIA to be certified. They both concur that I paid a high price for a low quality diamond. The jeweler's documents say it is a SI2, I color. My appraisal & certificate list it as I2, color k. I paid 800.00 cash, financed 10,000.00 and gave him my old diamond that he supposedly gave me 4,000.00 credit for it. Now I have incurred more costs getting it certified, etc. The diamond was appraised for $10,050. Any suggestions? I'm pretty sure it is a violation of the Consumer Protection in Maryland & the federal trade commission. Do you know anything about treble awards? This jeweler apparently doesn't think he has to answer to anyone. Thanks in advance for your time .
Terrible customer service , this place is the worst place....
Just to let everybody know...a while ago, I wrote a review about how horrible this place was and Gold Valley Jewelers removed it, as it was probably costing them some business. But, I am back to tell everyone to stay away from this store. It is the worst jewelery store I have ever been in. They ruined my engagement ring and I dont think any couple should have to go through what we did. They are inexperienced, as they have 3 jewelers and none of them were able to fix my ring AFTER they ruined it. Eventually, I had to return it and buy a ring elsewhere, which no newly engaged young lady should have to do. Do yourselves a favor and find a jeweler that will actually treat you with respect.
P.S. Gold Valley Jewelers..you can get rid of this comment if you want but Ill just keep writing more...
Sani threatened us using violent rhetoric and images...
I didn't know it was that bad..Handcuffs in the jewelry case.
"Handcuffs in the jewelry case"
Police make another arrest related to store gem robberies in Timonium, Bel Air
BALTIMORE SUN REPORTER :
"They had met like this many times. Brian O'Neal Hodge would steal jewelry, then meet the "fence" -- a person who buys stolen goods to resell them -- on a parking lot, where he would receive a lump sum of cash, Hodge told police, according to charging documents.
So just hours after robbing a Timonium jewelry store of more than $200,000 in merchandise with a woman posing as his fiancee, Hodge traveled to the parking lot of a Baltimore gas station to meet the fence, known to him as "Kay," documents say. In return for all of the jewelry stolen during the robbery, Kay handed Hodge $2,500, with the promise of more, according to documents.
On Monday, Baltimore County police said, they arrested and charged Kay -- Syed Kashif Hussain, 30, ( Pakistani origin ) -- a Woodlawn resident and manager at Gold Valley jewelry in Security Square Mall, after a search of his home turned up thousands of dollars in stolen jewelry.
Hussain is the fourth person taken into custody after an investigation of two jewelry store robberies. Police were inadvertently aided by a Baltimore policeman, who is said to have admitted taking some of the items from Hodge during a traffic stop.
Authorities said Hodge, 39, and Corey Reuben Cooper, 26, both of Gwynn Oak in Baltimore County, face several charges in Baltimore and Harford counties in thefts at Bromwell Jewelers in Timonium on Nov. 26 and J&M Jewelers in Bel Air on Nov. 14. More than $800,000 worth of items were taken from J&M Jewelers, including a silver paten and chalice belonging to a local pastor that have been recovered.
Rodnell Shirley James of Baltimore, who is accused of posing as Hodge's fiancee in the Nov. 26 robbery, confessed soon after being arrested, charging documents say.
According to Hussain's charging documents, Hodge told police he had sold stolen items to Hussain "numerous times." He admitted selling Hussain items taken from Bromwell, with the hand-written price tags still intact, documents say.
When police arrived at Gold Valley manager Hussain's residence in the 2800 block of Gresham Way, Hussain escorted an officer to his bedroom closet and handed over $12,400 worth of jewelry marked with "Bromwell & Brown" stickers, according to records.
Hussain admitted purchasing the items, the records show, but he said he kept the property because he was not sure of its origin and believed it was stolen.
Harford County police plan to bring charges against Hussain this week relating to possession of stolen goods, said Robert B. Thomas, a spokesman for the Harford County Sheriff's Office. The search of Hussain's apartment also yielded a bag of assorted emeralds, a loose diamond with a certificate, and a ring, all taken in the J&M Jewelery robbery, Thomas said.
Hussain was being held at the Baltimore County Detention Center on $50,000 bond.
More than $100,000 worth of goods have been recovered so far, Thomas said.
David Williamson, the city officer who is said to have stolen items from Hodge, remains suspended but has not been charged, a city police spokesman said."
Horrror punk. I walked into this store while searching for an unusual engagement ring. I only needed about a minute in the store to discover that I wasn't going to find anything what I was looking for here. The store mostly carries bright yellow gold chains, necklaces and watches in conventional styles. If that's what you're looking for, you're in luck. There are heaps of them loaded onto every available space. The design of the store emphasizes quantity, not quality. The effect can be somewhat blinding since there's gold on every available surface ... The youngman who calls himself Shawn ( son of the boss ) was very rude and talks slang to me . I just walked away !
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