Horribble, Horrible, Horrible. The owners are HORRIBLE, HORRIBLE people. I used the company twice. The first time they were great and told me to ask for the hourly rate next time since it would be cheaper than the flat rate - they only took 2 hrs. to move me across town. I asked for the same guys the second time since I told them I was in a tight row house and some furniture would need to be lifted out the windows - the same way the first guys brought it in. I got the owners instead since they either forgot about my appt. or didn't want to pay the first guys to work on a weekend again. They showed up in a truck that was about 3 times bigger than I needed for the handful of pieces I wanted moved across town. After spending the first hour trying to open the window I told them the furniture came in and moving pillows I had only left out to use as packing, I politely asked them to get it together/concentrate on what I couldn't get myself. Then they did it all: started yelling about how hot it was and that they were working on a Sunday (which they said would not be a problem - my schedule was flexible) threw and scratched the furniture they did get down off the truck and back into my living room and screeched away before putting the window back in. I was shocked at the unprofessionalism and pleasantly surprised by the DC-based company that showed up half an hour later. They couldn't get the dresser out either but took it apart, moved me across town and glued it back together again (it's sturdier now than the day purchased) in 2 hours for less than what Short Hop planned to charge for their "service".
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