8 Straw Hat Rd, Owings Mills, MD | Directions 2111739.423710 -76.784419
Sun-Sat 7am - 7pm
Neighborhoods: Owings Mills
Optima Moving have been an excellent team. Positive attitude and careful in packing - "white glove service", everything was wrapped and kept very safe. They have been responsive and articulate in their packing. I have been very satisfied with the entire team and felt myself in great hands. It was a load off our minds to have someone else do the moving and heavy lifting, we all very grateful for professional packing and delivery.
Foreman and his crew from Optima Moving did a great job. They tried very hard with a difficult piece of furniture and came up with a good final solution. Your employees are of highest quality. They took care of my furniture as if it were their own. They were courteous throughout the process. The foreman ensured that I knew about the expenses up front so there were no surprises. I would request them again in the future in need of next move.
DO NOT USE THIS COMPANY!!!! I called to schedule an emergency move for the day of. I needed a desk moved that I purchased from craigslist. I spoke to the operator and told him twice not to arrive at the pickup location until I confirmed with the seller about what time would be best. Without my knowledge the movers arrived at the sellers location and tried to blame me for not being there. I specifically told them not to show up without me confirming the time!! I told the movers that I would try to get there in 15 mins. I got there in 10 mins and they were already gone. I tried calling both numbers on their website twice and nobody picked up. Extremely unprofessional!!! Do not use this company!
We were completely impresses with the gentlemen who helped us with our move. They arrived according to the time scheduled. They worked very hard and carefully. The move took longer than was estimated but only because we had more than we planned. Thank you for the professional move. We will be calling in couple weeks for our next project. The crew moved my items with speed and very safely. I will do my best to recommend to all people who move. Although I was happy about my payment, the crew leader explained everything to me and made me feel safe and secure.
Moved 3 bedroom apartment to new home. The movers were on time, extremely careful with my belongings and provided great customer service. Also very professional, foreman/leader of the team explained me and my wife charges of prices upfront prior to any loading.
Great crew, Abysmal management.
After requesting a move for 10:00 on a Saturday, we were scheduled for 9:00. The day before the move, I received a confirmation call stating that the crew would arrive between 7:30 and 8:00, so my wife and I got up very early to be prepared, but no one showed up. I called 2 different phone numbers, but no one answered. I wrote an email to the address I had used to schedule the move, but no one answered. Finally at 10:45 I discovered a second website (the same company, but a different website than I had used to contact them) with a third phone number. I called this number and got an answer. The office then confirmed that we had been scheduled for 9:00, but they didn't know where the truck was. It was 11:40 before the crew leader called me to say they were on the way. Once the crew arrived at 12:45 the move proceeded quickly and without incident. The guys were excellent.
So, if you choose Optima, you are responsible for knowing what is going on. The management will not give you any information, so you have to specifically ask for anything you might need to know (like a phone number for when no one arrives). If you can handle this, Optima is very affordable, and the movers themselves are excellent.
tl;dr: Movers = Amazing, Management = Horrible (crew didn't show b/c of office mistake)
Frank and his crew did an AMAZING job. They arrived early and did not stop working until the job was completed. They were extremely maneuverable and answered my every request with a smile. Thank you so much for providing me with an easy move. My crew was very efficient and professional, I just loved them. I couldn’t recommend them any higher than I do! Thanks for a job Well Done!!!
Excellent Baltimore Maryland movers! Everyone was very careful and has done a magnificent job moving my things for me! Dwayne was very good about explaining the costs of additional packing materials. All 3 guys were very professional. They arrived on time and completed the move within the estimated time period. They were absolutely fabulous. They were very kind, thoughtful and extremely efficient. Awesome Crew!!! I would highly recommend and refer them to other customers. My only regret is I didn’t have enough cash to tip them properly, maybe next time I will praise them properly.
We couldn't ask for a better move! The three men who moved us (Frank, Alex and Jose) were extremely professional and the fastest, most efficient movers we have ever had! We were packed, moved, unpacked within 5 hours! And had 0 damage to our staff! I would highly recommend Optima Movers Baltimore and will be calling your for our next move!
Excellent service ! – Excellent movers! Everyone was very careful and has done a magnificent job moving my things for me! Dwayne was very good about explaining the costs of additional packing materials. All 3 guys were very professional. They arrived on time and completed the move within the estimated time period. They were absolutely fabulous. They were very kind, thoughtful and extremely efficient. Awesome Crew!!! I would highly recommend and refer them to other customers. My only regret is I didn’t have enough cash to tip them properly, maybe next time I will praise them properly.
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