HORRIBLE Customer Service. Went here several times, always hoping for a better experience. The stylist I saw was consistently late for appointments. And no one ever bothered to a) apologize for the delay or b) explain the hold up and say "thank you for waiting, it should be xx more minutes". (Would that not be common courtesy/sense?) If I make an appointment for 2:00, there's a reason I made it for that particular time. If I wanted a 3:00 appointment, I would have made one for 3:00. I shouldn't have to sit waiting for 45 minutes. I think they overbook to make themselves more money, and the client is the one who suffers. And they don't even care. Take your money and your business somewhere where it is actually appreciated/valued.
Exceptional Experience. From the moment I enter Prive Salon, I know I’m in for a wonderful experience. I feel welcome and special the moment I arrive, and when I leave (which is hard to do since I feel so relaxed and pampered), I head out with a great hair style. Kelley does an exceptional job in designing the right look for me…from the hair color, hair cut and blow-dry…whether I’m going curly or smooth…always fantastic! I always say she applies “her magic” to transform my hair…but I know it’s really her talent and expertise. I also love the airy and open atmosphere of the salon which is so inviting. Looking forward to my next appointment.
Rave reviews at work today. Took a leap and took friend's referral to Prive because I wanted a new look. Cut out photos from magazines to give an indication of what I thought I wanted. Really loved that Becky spent a lot of time talking with me about my hair, how it behaves (usually it doesn't) and how 'high maintenance' I wanted to go. We found a great solution and I am really happy with the result. People at work today went crazy over my new style--and it had been two days since I had it done. Wish I had done this ages ago.
Love my hair!. My hair looks great and I'll be a return customer!
A fabulous spa day. My employer has been going to Prive since they opened and she gifted me with a spa day as part of my review. It was completely luxe--I had a massage, pedicure, manicure and haircut. She took me to lunch at the mexican restaurant first and then surprised me with the salon gift certificate and an afternoon off. She's just the best boss--and this spa was completely amazing I'd recommend this experience to anyone!!!!
Best color. This is the BEST place for hair color I have ever been to. My hair looks really natural and whatever dye they use seems to last longer than my previous salon's did. My hair seems healthier too. They also sell great products for less than I've seen at other places also (and I appreciate that they aren't pushy about it.)
Great experience. I think going to a salon ought to feel like an opportunity to relax--not just be about getting my hair cut and colored. One of the things I've hated about my previous salon was how loud it was, there always seemed lots of chaos, etc. and there wasn't a single place to comfortably sit (especially under the dryers). At Prive they work hard to keep it calm (but upbeat). It's so incredibly comfortable--right down to the leg rests that flip up on the shampoo chairs. I feel like it's a mini-vacation I give to myself.
Thrilled with new style.
I had been wearing my hair in the same style for about 5 years and was ready for a new look. A friend suggested this salon and I am really glad he did. (He lives in Silo Point and had pushed me to update my hair). I am so glad I took his advice--because I'm so happy with my new do.
I'll be back in 5 weeks for another cut!
Great place for hair. My boyfriend and I are both writing reviews because I don't think many couples think about being able to go to the same place for their hair. I suggested he try Prive (where I've gone since they opened). (It's close to our townhouse.) He had a hard time making the leap to a 'salon' versus a barber shop but he is really glad he did. I could tell that he felt really comfortable there and has said that he'd go back. I am really pleased with his haircut and I can tell he is too.
Great for guys too.
The whole guys in a salon thing always seemed a bit weird but this place is not so girly (there's a guy working there too). My girlfriend talked me into trying it (she's a regular customer) so I went. I don't think I'm ready to go for the 'mani' or 'pedi' but plan to try a sports massage in the future while she's doing her nail appointments.
I agree that my haircut is much better than where I'd been going-and it feels like a social thing with my girlfriend. We went to lunch next door afterwards. I've told some buddies to go, too.
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