Never again. I will NEVER go back to this place. I took my brand new (as of the night before) engagement ring to be resized. The woman who was "helping" me asked where the ring was from. I told her I didn't know since my fiance purchased it. She brought over an expert jeweler and told me point blank "We don't deal with fake rings. You will have to take your business elsewhere." I asked her what she meant and she said "these are not diamonds. We have only work with REAL diamonds" I explained to her that I knew the stones weren't diamonds (they are moissanite) but all I needed was it to be resized. She turned her back and walked away. I walked out and sat in the parking lot crying. What a hateful, evil woman. Silly me for thinking that a business actually wants to curry good favor with possible clients. I will be taking my business and "fake ring" elsewhere, please do the same
Store is beautiful - wide open layout as you make your way through the main entrance. Immediately, you are greeted warmly by several staff members.
I was simply coming here to get my wife's necklace repaired, so I was guided to the front desk where the receptionist took my information and invited me to take a seat on one of the many couches and chairs provided. I only waited for about a minute until I was called to the counter for assistance. The necklace was inspected, photographed, and I was told that I could pick it up later that same day. Service was professional and polite.
I received the same level of service when I picked up the necklace a few days later - the repair was completed to my satisfaction, and the necklace was polished. I was quite impressed.
Love my Diamond and love your store (but love my husband more)! Thank you! Thank you! Thank you!
Whitney K. (and Bradley)
Wonderful Selection, Excellent Customer Service.
Wonderful experience, excellent selection of Diamonds. Wife is happy so I am happy. Impeccable customer service.
You would think that when you
Gorgeous, fine jewelry and excellent customer service. I have been to J. Brown Jewelers many times. Every time I go, I'm always impressed by the large selection of fine jewelry, accessories and watches. They carry designer jewelry from top brands, as well as the highest quality brands of watches. Some of the most unique and gorgeous pieces of jewelry I've ever seen, I've spotted at this store. The staff is friendly, professional and helpful. They take their jobs very seriously, and they genuinely care about the customers and want to help you find whatever you're looking for. I have a couple of pieces from the store, and I love them. I had a ring repaired there once, free of charge. You can expect top quality jewelry and great customer service at J. Brown Jewelers.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!