06/23/08

VERY FRIENDLY COMPANY

by private86

I DISAGREE WITH THE OTHER REVIEW THAT IS ON THIS SITE ABOUT EAGLE CARPET. I FOUND ALL EMPLOYEES TO BE VERY FRIENDLY, EXPERIENCED AND PROFESSIONAL. I HAD CARPET INSTALLED IN MY WHOLE HOUSE. I HAVE HAD NO PROBLEMS AND THE WORK WAS WELL DONE. THE SALESMAN WAS HONEST AND HELPFUL. I WOULD RECOMMEND THIS COMPANY FOR ANYONE WHO IS LOOKING FOR HIGH QUALITY AT AREASONABLE PRICE!

04/04/08

Terrible Customer Service

by Mithgar

After having carpet installed we noticed a sizable stain and called Eagle the same day as the installation. The owner and his wife came out to our house, got down on his hands and knees, felt and smelled the stain. He could not tell what the stain was and said he would have our sales rep call the manufacturer. Over a week went by and we heard nothing. Only after repeated phone calls by us did the manufacturers rep come out. After viewing the stain he said he would have an independent rep come out and examine. Over another week later - nothing. We again called Eagle and our "Sales Rep" was of absolutly NO HELP. WE had to call Mohawk - WE had to find out that the rep never turned in a claim! WE had to AGAIN call Eagle who in turn - and this is acording to Mohawk - stated that there was NOTHING wrong with the carpet. This is after speaking with the owner who said "He never said that" yet twice Mohawk has told us that is what was told to them by Eagle!

So not only do we have a stain on our carpet but we have a company THAT WILL NOT GO TO BAT FOR US IN THE NAME OF CUSTOMER SERVICE. And WE have to pay for the independent rep to come out - Not Eagle and not Mohawk.

ZERO STAR RATING - WE WISH WE HAD NEVER DONE BUSINESS WITH THEM