Betsy Robinson's Bridal

02/27/09

Horrible!!!

by 26e4u at Citysearch

I went to this bridal store as per the choice of the bride. I would be her bridesmaid. I went to the shop to have my measurement taken. I was surprised that when she compared the measurement to their size chart. She told me that my size would be 16. I was totally shocked because I usually run 8-10. I thought to myself that maybe I gained so fast but I'm still hesitant however I couldn't do anything. They told me that the sizes are final and they don't do alterations. Finally, when I took the gown to fit it. I was so frustrated. The gown literally fell from my body to the ground. I didn't lost nor gained any weights from the time the measurement was taken that's for sure because I wore the same jeans and shirts that I had when they measure the gown. I couldn't do anything because they don't do any alterations at all. I headed out of the shop and about to throw the gown that I paid for.

• Pros: ambience
• Cons: no focus on individuality of the measurements of gown, no follow-ups on customer if they are satisfied after the gown is fitted.

02/12/09

Fantastic experience!

by awish5200 at Citysearch

I highly recommend Betsy Robinson's for Baltimore-area brides. I tried on gowns at several locations, and I decided to purchase my gown from Betsy because of the wonderful service I received- despite the fact that I live in DC and must travel some distance for fittings, etc. Estelle, the consultant that I worked with, was fabulous...she told me up front that she would not give me her opinion as it is my gown to choose, so I did not feel pressured whatsoever. She helped me find the perfect gown for my body type and price range, and allowed me to try several gowns on multiple times to be sure that I was indeed selecting the perfect gown for me. I completed my second fitting yesterday evening, and have had equally excellent experiences with the alterations side of the salon. The seamstress doing my alterations listened to my wishes and altered my gown exactly as I had requested- I am so thrilled with the results. Definitely consider this salon when it's time to look for a dress!

• Pros: great selection and service

10/04/08

THE WORST BRIDAL SALON EVER!!!1

by Uma223 at Citysearch

Do not go here! The Salespeople are horrible, and to top it all off the Managers are even worse!

They have no idea what "Customer Service" is and I am surprised that they are even still in business. I have never written a review about anything before, but I was sooo unhappy with my experience at Betsy Robinson, that I know make sure to tell EVERYONE how horrible they are.

• Pros: None
• Cons: Everything!!!

01/01/08

DO NOT SHOP AT BETSY ROBINSON'S

by sithom at Citysearch

do not go to betsy robinson's. my sister purchased a dress here. when her first fitting came up, a month or two before her wedding, the dress was 3 inches too short -- EVEN THOUGH she payed 250 for a special hallow to hem measurement. so we go for a second fitting to find out that the new dress that they supposively ordered was about 2 inches too short 2 WEEKS BEFORE THE WEDDING. the dress was made out of one piece of french lace so it was a big deal to add to it. betsy said that they could add the 2 inches to the border. my sister had no choice but to agree. my mother called priscilla of boston in tysons corner because it carries my sisters dress. the girl there said she would have offered at least a 50% discount. they were very nice and helpful. so a week before the wedding we go to see the dress. when we got there we were placed in one of the back dressing rooms where girls just try on samples. they brought out the dress with the new border sewed on to the bottom. the border did not look so bad, but it still wasnt the same. it was very noticable that it didnt belong. my sister asked betsy how she was going to compinsate for ruining her dress. betsy preceeded to say that she wouldnt knock any money off and that the dress was completely fine. a direct quote from betsy, "the dress is even more custom". i couldnt believe my ears. we had to talk her into not charging my sister for the hallow to hem measurement. she also said that she wouldnt charge her for the extra lace that was added to the dress. she constantly kept rolling her eyes at us. eventually she brought her husband out to talk to us. he was giving us the same answers. he was very disrespectful putting his hands in our faces and even went to grab my arm. a grown man has no place doing that to young women. we ended up just leaving paying full price for a ruined couture dress. betsy robinson is a very very VERY unprofessional business woman and i hope karma comes back to get her.

08/09/07

Beautiful Selection Pushy Salespeople

by makeroomfortv at Citysearch

Went to Betsy three times to find a dress. met with the same salesperson twice, each time she used the hard sales approach to try to sell me a hideous dress, once they see you like a dress which they discern by asking "do you love it?" really love it? in a scary voice, they stick a veil on your head and bring you out. it is hard to leave the store without a dress. other sales people are snotty. I ended up buying a sample dress there that was dirty, with rhinestones falling off - assured that this was a great deal, I was then sold a pair of shoes (told they were $100 but they were $150.00 at the cashier) and a $300 veil. The lights, the atmoshphere and the high prices made me dizzy and I bought the stuff. Advice - walk out of this store without buying anything unless you are 100% sure. they take no returns not even on shoes or earrings. the dirty dress cost $200.00 to clean and fix. It was a size 10 I am a size 8 - they said it can be taken in easily, it cost $500.00 in alterations to fix the dirty dress. Please be careful here. I came into the store 1/2 hour after this huge purchase and they acted as if they had never saw me. Pluses: the selection is great, they tried to stay in my price range and have a large selection of designer dresses. Minus: snobby, pushy and not grateful for clients.