Zena's Day Spa

06/18/08

Horrible

Contributor at Insider Pages

If you want to keep your hair..dont go to Anthony at Zena's. I went in and wanted a certain style of which he said he didnt have time to do. Since when do you not give a client what they want?? I should have turned around right then, but i didnt. BIG MISTAKE! I told him just blow dry and trim my hair but KEEP ALL MY LENGHTH. Well i guess he was deaf cause he went crazy with the scrissors and easily cut my hair two inches. Then had the NERVE to get an attitude about me looking on the floor and my hair just lying there. It was horrible and I would never recommend anyone to go to him and I am SICK that he cut my hair off. I even asked him to trim my bangs and he didnt even touch them! I hated the experience and how my hair looks now. Now it will take forever to grow back and I didnt pay a DIME!

10/06/09

Robert Terry

by Jackie H at Citysearch

I have read all the reviews for Zena's and I can only imagine the people with negative reviews either had a fluke experience, are miserable hard to please people or just don't understand certain things about businesses providing personal services. I heard rave reviews from friends about Robert and Zena's, made appt. for haircut, got lost in the city and showed up 35+ minutes late. I was fully expecting to be told to reschedule (I would have totally deserved) but instead was pleasantly surprised by the fact that Robert and the staff were still very cordial and willing to work with me. Since I was so late, I needed to be flexible too. Robert is a busy man, with more appts than just mine. Why should my lateness affect the service he would provide to his other clients? He started my hair, we took a break so that he wouldnt be behind with his next client, then we resumed my hair and finished quickly. I have never had such a great haircut. by such a pleasant, entertaining and friendly person! I wanted to scream I was so giddy about my new cut! Hands down, I would reccomend Robert and Zena's to anyone who really wants great hair and great service. If you have had or do have a not so great experience there, maybe you should take a step back and realize maybe its you. This is a business, not YOUR personal glam squad. Oh, and not tipping....so low class. If you felt you were really given bad service you shouldve politely asked to speak to management or asked the stylist to correct what you believe was a mistake, but may have been miscommunication. With a better approach, you'd be surprised at the consideration you might recieve in return.

• Pros: BEST haircut ever!
• Cons: NONE

09/15/09

Robert Terry

by JessicaT at Citysearch

Robert at Zena's has been doing my hair for about a year now and I absolutely love him! He is very knowledgeable and I always leave with fabulous hair. I can't even count how many different hair stylists I have gone to but none of them have given my fine hair the volume that Robert has. One of my favorite things about his cuts is that they are easy to style. You don't have to do much in the morning to make his cuts look great. He will really listen to what you want, but will also give you great suggestions if you ask. I have also seen him do beautiful things with all sorts of hair types. Overall, Robert does a wonderful job (with both cut and color) and is a lot of fun to be around!

07/08/09

Robert Terry is the only stylist in Baltimore I trust

by GinaMarie at Citysearch

I'm sorry that Bray had a bad experience. I promise that it is not typical of this sqalon.

I've been going to Robert since 2002 and have never been disappointed. He is the only person I trust with my hair, and I have a LOT of it!

If I'm not sure what I want, he gives great suggestions. If I need advice or product suggestions, he gives me at least 3 that he loves.

I've sent numerous friends to him and have never had any complaints. As long as he is cutting hair, I will follow him wherever he goes <3

Thanks for the great hair, Robert!

06/24/09

Robert Terry

by VTracy at Citysearch

I came on to citysearch to write a nice review for Robert at Zena's and I just read Bray's review. I am dumbfounded! I just left the salon with the best cut I have ever had IN MY LIFE! Robert was a couple minutes late but that was all forgotten the minute I saw the woman who he had just finished up with. Her hair looked fantastic! I knew I was about to get a great cut then. All I can say, is anyone who doesn't get what they want with Robert, isn't being clear about what they want in the first place. He did exactly what I asked and made it Hollywood fabulous to boot. The woman in the chair next to me getting color work, even asked if she could trade stylists. No joke! I walked back to my office after he cut my hair and EVERYONE has commented on how great my cut is and now they all want to go to Robert too. I would follow him anywhere!

• Pros: Magic hands

04/21/09

Excellent Haircut and Tips

by critesjc at Citysearch

Zena's is great. Based on a recommendation, I went to Robert Terry. I wanted to grow my hair out, and he, unlike anyone before, managed to give me an excellent cut...twice. He turned my mop into a rock star look. I'm very pleased. I've also noticed some thinning so I asked him some tips on how to slow down my hair loss. He was full of helpful tips and information. He's done his homework as well. He knows all the latest scientific information regarding hair loss, and was able to recommend me a great product. Aside from all that, a Zena's visit is great fun. You'll have some good laughs.

08/04/08

Ask for Jenny!

by bch1 at Citysearch

Both my roomates and I recently started going to Zena's when we moved to Charles Village. We all use Jenny and have had nothing but fabulous hair cuts and colorings. Jenny is much more interested in taking the time with each client to make sure the job is done right instead of trying to jam in as many clients as possible in a day with sloppy and rushed performance. She listens to what it is you want and will make sure you get it!

07/06/08

Great haircut, fast and friendly service, fantastic prices!

by DanielleB1975 at Citysearch

The service I had for a cut was fantastic yesterday! I called to make the appointment at 9:30 and got in by noon. My stylist was Tanya. I have a simple, short hairstyle, but she did not rush and took a full hour to shampoo, cut, and style it. I made an appointment to come back for highlights next weekend.

06/29/08

Most pathetic wax job ever

by ks111 at Citysearch

I went in for what ended up being the worst brazilian wax I've ever had by Juliette at Zena's. I came home to find she did a patchy job - it was so bad I actually went somewhere else a few days later and was rewaxed. Not worth the money at all!

06/26/08

Really horrible service

by csm99999 at Citysearch

I was left to sit on an unattractive couch for over 30 minutes, despite the fact that I had a scheduled appointment. Rude, unprofessional, obviously disorganized receptionist. Don't waste your time.

• Pros: none that i could see

06/17/08

Great Massage - Quick Service

by TomBergBalto at Citysearch

I just returned from a massage. I almost didn't go because of some of the comments. I'm glad I ignored them. The place is beautiful. The massage room was relaxing (dim lighting, soothing sounds). The sheets where warm and comfortable. Will return. I made the appt. at 1pm and got in at 2pm.

• Pros: Very nice decor. Relaxing. Wonderful massage
• Cons: I could hear the gym a little during my massage.