About Faces Day Spa & Salon
Towson, MD 21204
Phone: (410) 828-8666
11/27/2007 Posted by ll0129
I have been to the About Faces Day Spa & Salon in Towson, MD several times and was surprised at how poor the treatment was. I let one horrible incident go assuming that it was just a poor hair stylist who may have been having a bad day, so I went again. Poor treatment continued. The hair stylist Mardi immediately complained about her busy schedule and blamed it on me because I was able to make an appointment with her that same day. She was very intimidating, rude, and nasty. I was a complete stranger to her, but that didn't stop her from arguing with me and blaming her busy day on me rather than the receptionist or her bosss. I didn't say anything to this out of control hair stylist named Mardi. I simply walked out of the salon, because I was so uncomfortable. I called and complained to the Manager who had just gotten back from a Las Vegas vacation. The Manager said Mardi was one of their top hair stylists there. That statement was frightening to me. When you walk into this salon, you get greeted by well-dressed women and men in suits. It starts out great until you meet your unhappy, overworked, rude hair stylist. It is very difficult for a customer to sit several minutes getting your hair cut and styled by a bad hair stylist. I expected it to be fancy and better than most salons, but I receive better treatment from the hair stylists at the Hair Cuttery in Cockeysville, MD than at the About Faces Day Spa & Salon in Towson, MD. It's unbelievable at the Towson location!
Pros: appearance
Cons: customer service, staff, hair salon, and hair stylists
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