Sugar Bakers

10/01/08

Two great cakes by P W. at InsiderPages

Contributor at Insider Pages

After not having a birthday cake in many years my husband ordered one for me - chocolate with chocolate mousse filling - from Sugarbakers this summer. It was one of the best cakes I've ever had. To repay him I ordered one for him a month later - different flavor, red velvet with whipped cream cheese frosting - and took it to a restaurant for a party. Not only was he happy, the restaurant staff and our party guests asked for referrals.

11/18/09

NO CUSTOMER SERVICE

by Jess F at Citysearch

Sugar Bakers has HORRIBLE customer service! I ordered two cakes off the retail menu for my mother's 65TH surprise birthday party, as I was told I should order ahead to make sure they have the ones I want in the store. I ordered to pick the cakes up 9am on Sunday. Apparently there was a misunderstanding as they are not open on Sunday ( I had no clue) and the woman taking the order thought I said Sat. I received a voice mail on Saturday at 5:30p from Sugar Bakers ( they called me at 3:30p) to say they close at 4p and if I can't get there in time to get the two cakes, I could pick them up on Monday. I was completely distraught and had to scramble Saturday night to try and get two cakes for my mom's party. After two calls ( Monday and Tuesday) with no return call from the manager, I finally got one on the phone (Wednesday) who informed that they will not return my money nor give a store credit, and since no one returned my calls, my cakes were now gone as well! Apparently their misunderstanding was my fault......and I had to pay for it! I will tell everyone I know NOT to go to Sugar Bakers!

• Pros: NONE
• Cons: HORRIBLE customer service