Sugar Bakers

01/18/09

DO YOURSELF A FAVOR & GO TO CAKES PLUS IN LAUREL. by Kathy Q. at InsiderPages

Contributor at Insider Pages

I'm a cake lover so you'd be hard-pressed to find a cake that I don't enjoy. Sugarbaker's, however, rose to that dubious challenge. On a 1/4 sheet cake, there was easily 10 pounds of icing, way more icing than cake, which was not a good thing, especially since the icing tasted like Crisco. I've had better icing from a one dollar tub of Betty Crocker or Pillsbury. The cake itself tasted like an ordinary box cake, nothing at all like their website describes as tasting like it's made from scratch & too good to eat. The prices are absolutely exorbitant and so far removed from the quality of the product that it's baffling that Sugarbaker's is still in business. Do yourself a favor & go to Cakes Plus in Laurel, or even your local grocery store would be better than Sugarbaker's.

11/18/09

NO CUSTOMER SERVICE

by Jess F at Citysearch

Sugar Bakers has HORRIBLE customer service! I ordered two cakes off the retail menu for my mother's 65TH surprise birthday party, as I was told I should order ahead to make sure they have the ones I want in the store. I ordered to pick the cakes up 9am on Sunday. Apparently there was a misunderstanding as they are not open on Sunday ( I had no clue) and the woman taking the order thought I said Sat. I received a voice mail on Saturday at 5:30p from Sugar Bakers ( they called me at 3:30p) to say they close at 4p and if I can't get there in time to get the two cakes, I could pick them up on Monday. I was completely distraught and had to scramble Saturday night to try and get two cakes for my mom's party. After two calls ( Monday and Tuesday) with no return call from the manager, I finally got one on the phone (Wednesday) who informed that they will not return my money nor give a store credit, and since no one returned my calls, my cakes were now gone as well! Apparently their misunderstanding was my fault......and I had to pay for it! I will tell everyone I know NOT to go to Sugar Bakers!

• Pros: NONE
• Cons: HORRIBLE customer service