Spa On The Avenue

02/27/08

Couldnt Find Spa In The Valley

by compfixer19 at Citysearch

I went to Spa in the valley with high expectaions and the quality of the workmanship surpassed my expectaions. There was fruits on sticks i believe from edible arrangements. Everyone from the receptionist to the "helpers" <---- for lack of job title were absolutley wonderfull. I had a full day at the spa and i made sure to make standing appointsments for this treatment every month!!!!!!!!!!! 29 more days until i can feel complete bliss. Thank You Spa In The Valley

• Pros: Everything
• Cons: Had to go home

03/12/09

Everything A Spa Should Be

by Vespertinas at Citysearch

I got a massage there a few months ago and I really appreciate that Spa on The Avenue made an effort to keep the atmosphere the way you'd want a spa to be. The waiting room was nicely decorated with just the right amount of light, there was tea and light music, and it was very quiet. My massage therapist was very friendly and I could tell that if I wanted her to chat, she would have been pleasant but I chose to have a quiet massage and she indulged me perfectly.

I felt relaxed as I should have when I left but that's not to be taken for granted because NOT every spa manages to accomplish that. You wouldn't believe what some of these places do: they don't honor the kind of massage you want, they discuss payment immediately after the massage, the rooms are uncomfortable.... I mean the list of things that can go WRONG is innumerable so it's nice to note that this one got everything RIGHT!

By the way, I came in on a weekend morning with no appointment and they took me right away! Reception was excellent.

• Pros: they know what a spa atmosphere should be
• Cons: nothing!

02/05/09

best in the hair biz

by Jspa09 at Citysearch

I've been a client of Spa in the Valley/Spa on the Avenue for years. I have had nothing but expert advise and suggestions from all the staff. I have visited the hair department and have seen many stylists including Maria, Stephanie, Kathleen, Kathryn, Kim and Angel. All gave expert consultations with suggestions on how to keep my new 'do looking great, and how to style at home.

The facials and massages are to die for. Again, all therapists were extremely professional and delivered a superb service. Barb, Cindy, Deva, Cheryl and Scott are highly recommended.

The nail department is beautiful and spacious. They keep their clients in mind when using the Zoya brand - it's Formaldehyde free. I was also pleased to see that Zoya provided so many color choices.

The front desk staff has also been very helpful in helping me with everything from scheduling appointments to inviting me back to experience one of thir signature services.

Spa in the Valley and Spa on the Avenue get an A+ in my book.

Try them out!!

• Pros: beautiful location, expert service

05/04/08

front desk could use alittle more help(it's always soooo busy there) it's a great location!

by kigero at Citysearch

I had a wonderful experience at the Spa on the Avenue. I've had several services done from each department and the staff was very professional and i couldn't of asked for more except to never leave. I refer all my friends and family. I've been going there for years.Debbie has come along way from when she just started out in the biz years ago. It's a very busy environment, but at the same time you can relax. I've been to several different stylist but Rebecca is the best. She is very educated and really listen and cares. She has squeezed me in many times. She definitly takes care of her clients!! She's awesome at color and cutting. I love Spa on the Avenue!

• Pros: rebecca's there and she's great
• Cons: front desk needs some girls that actually knows whats going on

11/06/07

This spa is HEAVEN

by lilmcnic at Citysearch

I just moved to the baltimore area and i desperately needed a new salon. I was pleased to find a highly recommended spa/salon right off 83N. I called to ask questions about appointments and was suprised to find that the customer service was incredible. The girl who answered talked to me for almost 15 minutes about the differences between their services. I made an appointment to consult with a hair stylist, and although she was booked for weeks, they squeezed me in!

I went to the Valley location in cockeysville and i am always apprehensive about walking into a salon for the first time...but as soon as i walked in, i was greeted, my coat was hung, and i felt welcome. The coffee machine at the drink bar is impressive as well! i cant even describe it!

the whole experience was just as it should be, and i left with an appointment for the next day! i had my hair cut and colored; i love it!

AND two days after i was in, i received a follow-up call from the girl to see how i liked it. i am telling all my friends to go here and feel like a queen for the day. i am thinking of bringing my sisters and having a spa day!

• Pros: the staff, experience/atmosphere
• Cons: i had to go home afterwards!

11/06/07

Excellent service

by jmw531 at Citysearch

I've been a loyal client of Spa in the Valley since they opened two years ago. The staff is always friendly and helpful. Maria is my hair stylist and I love her work. My hair has never looked better and she treats me like I'm an old friend whenever I see her. I know she is very busy but she always makes me feel like I'm her only client. I have recommended her to many of my friends who have all loved her work.

I've also been lucky to experience some of their spa services, which are fantastic. Not only do they have a Tuscan room with a huge pool, sauna and steam room but the service providers are excellent and highly trained. I highly recommend Debra or Cheryl for massage and Diane for facials and waxing. The services that I have experienced have been so peaceful and relaxing. I felt truly pampered!

I also want to commend their front desk staff. I can be difficult and indecisive and they are always so patient with me when I make my appointments.

• Pros: beautiful atmosphere, helpful and friendly staff
• Cons: parking

10/01/07

Great experience!!

by rootyk at Citysearch

I had my hair done by Diane at The Spa on the Avenue. She was wonderful! Treated me like a long time client and my hair has never looked better! I had been going to the same stylist for 10 years. I was very nervous about changing. Diane knew this and took great care of Me. Afterwards she took me on a tour of the Spa. I am really looking forward to trying more of thier services.

09/19/07

Terrible Place!

by rojayeager at Citysearch

After waiting for 45 minutes past my scheduled time, when I went to the counter, the lady at the counter recommended that I reschedule the appointment to a different day! They din?t have the courtesy to do that when they checked me in & asked me to wait.

I cancelled the two appointments that I had scheduled earlier (hair & facial), they din?t seem to care! Very poor attitude. I will never go back.

• Cons: Service is poor, No sense of time, they don't value customers!

08/02/07

Avoid!!!

by beejoni at Citysearch

The main thing about this place is the lack of any consistency. One time you will get a decent hair cut and the next it will be a butchering. They have lots of staff, but its very crowded and looks like an upscale hair cuttery. Greeters are speedy, but dont realy do anything. Things feel very rushed. I would never go back.

If this place is convenient to you, I really would suggest another place. Good luck, but avoid!!!

06/06/07

Endulgence without the snobbery

by carismaumd at Citysearch

I've been going to Spa on the Avenue for over a year now and really like. I have gotten my hair cut regularly with different stylists and everyone has done a great job. I also get my facial waxing done there and that's has been an ok experience. I was a bit put off that they do it in the make up chair if you're not getting facial, which is awkward seeing as how everyone sitting in the waiting lounge has no choice but to look. I just got a facial there the other day and LOVED IT! They do a great job of relaxation and pampering without feeling snooty.